Molly Daehnke

Experience

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  U.S. Bank

  Jun 2014 - Jan 2015

  Universal Banker

  - Assist consumer and business customers with banking needs.- Check to ensure that appropriate changes were made to resolve customers' problems.- Determine charges for services requested and collect deposits or payments.- Open consumer and business checking and savings accounts.- Complete loan and credit card applications.- Analyze consumer and business bank account history.- Balance customer check registers.- Resolve customers' service or billing complaints by performing activities such as refunding fees, adjusting bills, and explaining policies.- Receive payment by cash, check, credit cards, vouchers, or automatic debit, in person or via telephone.- Complete workplace banking events. Show less

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  J.W. Terrill, a Marsh & McLennan Agency LLC company

  Aug 2015 - Apr 2017

  Account Administrator

  - Serve as direct contact for client and carrier calls to address claims, billing, and client administrative issues.- Solicit 5500s, bid requests, proposals, secure requests, and quote tracking for Unit’s business.- Coordinate SPDs, contracts, ordering forms, benefit cards and booklets for clients.- Maintain solid working relationship with various groups of insurance representatives.- Prepare correspondence including disclosure statements, delinquent letters, benefit and cost grids.- Responsible for Unit’s invoice tracking and monthly distribution.- Provide administrative and marketing support for the Employee Benefits Producers and Account Executives.Intern Mentorship Program Education Vertical ProjectTraining Manual Workgroup Show less

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  Marsh & McLennan Agency - St. Louis

  Apr 2017 - now

  -Provide customer service for Employee Benefits department by resolving service issues such as billing, eligibility, administration, and claims.-Act as a liaison between the client and carrier to proactively communicate status updates until resolution.-Provide support to Account Managers, Consultants and Brokers with new business and the renewal process-Handle open enrollment communication materials and participate in employee meetings-Responsible for maintaining and creating invoices for clients for consulting fee arrangements, TerrillChoice, SmartBen, and Business Travel Accident policies. This includes generating invoices in the accounting system, tracking the policies and adjusting invoices as necessary for the entire department.Training Manual WorkgroupOperational Excellence Committee Show less

  • Account Coordinator

    Jun 2018 - now

  • Service Representative

    Apr 2017 - Jun 2018