Vikrant Tak

Experience

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  ORG Informatics Ltd

  Jul 2000 - Nov 2006

  Manager Customer Support

  Manager Customer Support - Bangalore -- Jan 2005 – Oct 2006 (22 Months) • Corporate & Govt. clientele supported include Infosys, Bangalore International Airport Ltd (BIAL), Bharat Sanchar Nigam Ltd (BSNL). Service revenue Rs. 60 lacs approximately.• Led a team of 20 engineers to provide AMC, FMS & TPM support.• Represented the organization in tender & pre bid meetings.• Supervised Bangalore regional office for day to day operations.• Appreciated, on record, by Internal Management for Excellent performance.Engineer Customer Support -- July 2000 – Dec 2004 • Providing technical support & services to Customers.• Appreciated, on record, by Customers for Excellent Support.• As Project Team Lead (ITC E-Choupal Project) (Aug’04 – Nov’04)• Led the project with a team of 20 associates for conducting site surveys for VSAT installation feasibility & installations of 500 VSATs across Maharashtra to provide internet access to the users in remote rural areas. Worked on various areas viz. Show less

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  ORG Telecom Ltd

  Dec 2006 - Jul 2008

  Project Manager

  As Project Manager – Gurgaon (Installation & Commissioning - MTNL Convergent Billing ProjectLed the installation & commissioning project team of 15 associates for Delhi & Mumbai covering approximately 300 MTNL exchange. • Project rollover planning & execution.• Productivity & Efficiency improvement by effective resource utilization.• Defining Scope Of Work for the consortium partners & end customer. • Timely Decision making in solving problem to achieve target.• Cost optimization by managing project resources, progress & completion in timeframes. • Handling Internal & External Discussions & Presentations related to project progress, issues & solutions.• Vendor management & negotiation with vendors in support of time lines & IT project deliverables.• Managing user Acceptance testing of IT infrastructure installed & commissioned.• Cost effective & feasible solution designing & implantation.• Technical assistance to team members. Show less

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  BT India

  Aug 2008 - now

  Current Role: Project Manager - India Delivery Hub Transformation Lead - APAC- P&G • Leading a team of Project Managers working on Procter & Gamble Contract and responsible for the projects running across APAC.• Transformation of P&G sites across APAC.• Responsible and accountable for the coordinated management of multiple projects from conception through delivery, directed toward strategic business and other organizational objectives. • Team Mentoring & management.• Stake Holder Management.• Cross functional team management.• Risks & Issue management.Project Manager – Transformation Project – APAC – P&GManaging End To End Delivery of LAN/WAN Transformation projects for the P&G APAC sites. Achievement – Received Certificate of Appreciation from P&G/GBS for Excellent Execution/Delivery of Project and zero incidents reported post Transformation activity.Have also been appreciated by BT Project Management Team for quick learning and adopting the project environment and demonstrating the capability of Good Project Management. Project Manager – Kraft Foods, Australia, Global WAN Solution - APACLeading the Installation & Commissioning project for providing a global data network which will be scalable while allowing Client to conduct its business and make on-demand changes based upon global opportunities and business needs. Key Highlights - Delivered orders at around 80 Kraft Foods sites across APAC region and within agreed schedule and costs.Coordinated with multiple vendors across APAC region to ensure delivery in time.Achievement – BT Customer Satisfaction Survey Response --- Kraft Foods is Extremely Delighted with the expertise that I have brought into project delivery and has given highest rating in the Customer Satisfaction Survey for the period October 08 to March 09. Show less

  • Senior Project Manager

    Sept 2013 - now

  • Project Manager

    Aug 2008 - Sept 2013