Phenyo N Nong

Sales Specialist

2000 followers

Durban, KwaZulu-Natal, South Africa

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Timeline
About me
Assistant Vice President at EXL
Education
- Academy of advanced technology
  2010 - 2011
  N4 and N5 Draughting
Experience
- 1st Call
  Jan 2013 - Jun 2013
  Sales Specialist
  United Kingdom Payment Protection Insurance Specialist for Outbound sales
- Berg pedal
  Jun 2013 - Sept 2014
  Operations Team Lead
  Leading operations for berg pedals - admin, bank roll and day to day operations
- Webhelp SA
  Nov 2014 - Nov 2018
  Leading & start up of campaigns, Customer Service, Inbound Sales and Digital platforms - UK Setting up new campaign Shop Direct - team lead Department lead for Vodafone High Care Programme for bottom performing teams in the company Lead performance coach to improve departments bottom performing teams Customer service contact specialist - Vodafone
  - Digital, Sales and Service Operations Manager
    Jun 2016 - Nov 2018
  - Team Lead
    Aug 2015 - Jun 2016
  - Department Lead
    Jun 2015 - Aug 2015
  - Performance Coach
    Mar 2015 - Jun 2015
  - Contact Center Specialist
    Nov 2014 - Feb 2015
- CCI South Africa
  Mar 2019 - Jul 2024
  Senior Operations Manager/Campaign Director - USA Operations Manager Customer Service - USA
  - Senior Operations Manager
    Jul 2020 - Jul 2024
  - Contact Center Operations Manager
    Mar 2019 - Jun 2020
- EXL
  Dec 2023 - now
  Assistant Vice President
Licenses & Certifications
- Certified Fire Marshall (FM)
  NOSA
  Sept 2018
- First Aid, Health and Safety for Coaches Online Course
  NOSA
  Sept 2018
Honors & Awards
- Awarded to Phenyo N Nong
  CEO Special Recognition Award David Turner October 1, 2017 CEO special recognition award for the best team Webhelp
- Awarded to Phenyo N Nong
  WOW Award annual star awards Webhelp David Turner Webhelp October 1, 2016 For going the exceptional mile for the team and department