Aisha Mattar

Experience

• 

  BankWest

  Jun 2004 - Oct 2011

  Learning and Development Officer

  • Worked on projects and BAU • Delivered training to all frontline staff - Teller, Sales and Leadership • Identified specific training gaps and adopted Adult Learning Styles and Principles to close learning gaps• Adhered to banking policies and procedures for all roles when creating and delivering specific material• Developed and implemented innovative learning procedures to enhance the company’s operational performance• Liaised with stakeholders and subsidiaries as required; Maintained strong professional relationships Show less

• 

  Mango Leadership Group

  Nov 2011 - Oct 2012

  Learning And Development Specialist

  • Collaborated with Rio Tinto, on the implementation of Caterpillar (CAT) ‘Minestar’ - an integrated operations and mobile equipment management system• Designed user manuals for mining staff addressing all aspects of ‘Minestar’ in relation to operation of on-site heavy equipment • Liaised with CAT throughout the ‘Minestar’ project to ensure consistency of information was maintained between Rio Tinto and CAT

• 

  Priority Management

  Oct 2012 - Sept 2014

  Facilitator & Coach

  • Designed and delivered ‘Working Smart with Outlook’ - a time management program that allowed users to:o Establish a daily plan for achieving goalso Focus on key return areaso Organise and control Inbox and e-mail applicationso Improve organizational communicationo Manage time, tasks and activities more effectivelyo Use MS Outlook with a ‘business planning’ focus• Reported to managers regarding staff progression and performance• Provided training and support to underperforming staff ensuring they reach their mandated KPIs and goals• Identified opportunities for workplace improvement and implement new training strategies Show less

• 

  Serco

  Sept 2014 - Jan 2017

  Senior Education Officer

  • Designed and delivered targeted training to improve literacy and numeracy levels among prisoners with little or no ability to read or write• Liaised closely with individual Parole Officers to develop achievable goals for prisoners in the areas of literacy and numeracy, which may impact positively on parole opportunities• Identifying specific and significant learning gaps among cohorts, and applying adult learning principles to minimise the gaps• Achieved significant success in raising literacy and numeracy, as evidenced by several prisoners being capable of writing short stories or simple mathematic equations• Prepared and implemented training curricula in keeping with Facility policies and protocols Show less

• 

  UnitingCare Queensland

  Mar 2019 - now

  • Effectively managing project timelines and requirements utilising Atlassian ‘Confluence’ and Jira Ticketing System • Scheduling and conducting implementation meetings; Teamed with ‘Enterprise Change Lead’ to encourage stakeholder and user engagement• Collaborating with line management and HR management to identify training needs, training locations, and scheduling opportunities• Creating and reviewing training and support documentation, implementation documentation, training manuals and internal training guides• Designing system manuals for all programs in Family and Disabilities (UCC) based on Adult Learning Styles• Identifying specific and significant learning gaps and applying adult learning principles to minimise the gaps• Unpacking MyCMS training package through application of ADDIE (Analyse, Design, Develop, Implement and Evaluate)• Ensuring that all training materials, and associated collateral meet organizational governance guidelines Show less

  • Support and Information Officer

    Aug 2019 - now

  • MyCMS Implementation and Training Officer

    Mar 2019 - now