Esra Yasar

Experience

• 

  B&G Store

  Aug 2010 - Feb 2012

  Assistant Retail Sales Manager

  Supervise and train staffReview staff performance and offer constructive feedbackCollaborate with team leads on setting and achieving team-specific goalsPurchase inventory based on current trends, availability of new products and customer interestDisplay merchandise to maximize purchasing appealOrganize sales and product demonstrationsWrite sales and customer reports and make recommendations for improvementsInteract with customers and resolve complaints or grievances

• 

  The Byzantium Comfort Hotel

  Feb 2012 - Dec 2012

  Guest Relation Manager

  Provide upscale guest service experiences for clients throughout their stayEnsure clients are properly greeted upon their arrivalMonitor daily bookings and ensure assigned rooms are prepared prior to check-inCoordinate luggage collection and storageOversee check-in and check-out procedures, including reservations and financial transactionsPromptly address guests’ requests, like in-room diningActively listen to and resolve complaintsEnsure special guests, like disabled people, elderly, children and VIPs, receive personalized servicesCoordinate and manage communication between guests and staff and follow up to ensure we resolve customer concernsInform clients about the hotel services, including breakfast and dining optionsPromote all hotel amenities, conveniences and programs offeredManage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating proceduresAppraise team’s performance and produce regular reportsLiaise with Housekeepers and Wait Staff to provide an overall comfortable guest experienceExamine daily duties, assign tasks and check on progressAnalyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratingsRecommend local tourist spots, including places to dine, shop and sight-seeEstablish friendly relationships with regular hotel clients Show less

• 

  Addinol Liman Petrol

  Jan 2013 - Jan 2014

  Assistant Sales Manager

  Creating sales plans and analyzing data, mentoring sales reps and assigning sales territories. Establishing monthly and annual quotas for the team.

• 

  WALKABOUT TRAVEL

  Sept 2014 - Jul 2015

  Sales Manager

  Arrange and make reservations for flights, hotel stays, travel excursions, and vacation packages using by IATA, Galileo, Amadeus etc.Research all information regarding weather conditions, local customs, language, currency, and events to make the journey enjoyable.Provide exceptional client service with planning and booking business/leisure trips.Maintain relationships with clients, vendors, travel partners, and other stakeholders.Communicate with clients via phone, mail, or in person about the travel itineraries and address any concerns or questions they may have during or after their trip.Educate the clients regarding the cancellation policy, refunds or any penalties.Research and negotiate with travel vendors for the best possible rates and packages.Prepare marketing and promotional methods to sell tour itinerary packages.Stay informed about travel trends, regulations and industry-related news to offer the best possible service. Show less

• 

  Minel and Ocean's 7 Hotels

  Jul 2015 - Jul 2016

  Online Sales Marketing Manager

  Developing and executing sales strategies to meet or exceed occupancy and revenue targets,Building and maintaining relationships with new and existing clients, including travel agents, event planners, and corporate clients,Conducting market research to identify trends and seeking opportunities to increase sales,Negotiating contracts with clients and ensuring terms are met by both parties,Collaborating with the marketing team to create promotional materials and campaigns,Attending industry events, trade shows, and networking events to generate leads and represent the hotel brand,Preparing and presenting sales reports, forecasts, and budgets to hotel management and stakeholders,Working closely with other hotel departments to ensure a seamless guest experience that can lead to repeat business,Training and mentoring sales staff to improve performance and achieve sales objectives,Managing and updating the hotel's presence on various sales channels, including online travel agencies and booking platforms,Overseeing the coordination of events and group bookings, ensuring client specifications are met,Utilizing Customer Relationship Management (CRM) tools to track client engagement and sales activities,Leading the sales team and setting performance goals,Analyzing market trends and competitor activity to inform sales tactics,Collaborating with the marketing department to create promotional campaigns,Mentoring and training junior sales staff and fostering their professional development, Show less

• 

  Expedia Group

  Jul 2017 - Jan 2020

  Managing operations and travel fare aggregators and travel metasearch engines, including Expedia, Hotels.com, Travelocity, Hotwire.com, Orbitz, Ebookers, CheapTickets, CarRentals.com, Expedia Cruises, Wotif, and Trivago. Responsible for hiring, training, and managing staff to handle customer services. Set, meet, and exceed goals by providing customers excellent service and helping motivate the team to do the same using key metrics.Some of my responsibilities;Organise team initiativesConflict resolutionMotivate team membersDevelop team strengthsSupervising day to day workCommunicationDelegating tasksGoal managementTraining team members Show less

  • Team Leader

    Apr 2019 - Jan 2020

  • Quality Coach

    Jul 2017 - Apr 2019
• 

  Western Union

  Jan 2020 - Jul 2022

  -Assisting in the implementation of Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures in MENA and Turkey Region.-Responsible for interacting directly with customers to collect necessary documentation, verify identities, and address any concerns related to fraud prevention.-Advanced Customer Due Diligence: Perform thorough investigations on high-risk customers, including Politically Exposed Persons (PEPs), to assess potential risks and ensure compliance with AML (Anti-Money Laundering) regulations.​-Fraud Detection and Prevention: Analyze transaction patterns to identify and investigate suspicious activities, collaborating with law enforcement agencies when necessary.​-Policy Development and Implementation: Assist in developing and updating compliance policies and procedures to align with evolving regulatory requirements and industry best practices.​-Reporting and Documentation: Prepare detailed reports on findings, maintain accurate records of investigations, and present recommendations to senior management. Show less

  • CS Tier 3 Agent – KYC and Fraud Compliance

    Jan 2021 - Jul 2022

  • Quality Coordinator

    Jan 2020 - Feb 2021
• 

  PlanRadar

  Jul 2022 - now

  Advanced SDR/BDR Turkey&GCC

  Responsible for driving business growth within a company, to seek new business opportunities by contacting and developing relationships with potential leads. Cold call prospects, engage and qualify inbound leads, arrange appointments, updating the CRM by maintaining the accuracy of the data, reporting, work with sale consultants to identify ongoing strategic targets. B2B and SaaS process management. * Passionately present PlanRadar product and services to new prospects via Cold Calls to generate interest and desire for action. * Generate leads via LinkedIn and available platforms about potential prospects. Using Lusha, ZoomInfo, Cognism, Sales Navigator etc. * Grow business by calling up to 50 potential clients per day and speak to decision makers about PlanRadar. * Establish rapport and schedule demos and appointments with potential customers. * Relentlessly drive to achieve personal and company goals. * Learn and demonstrate comprehensive product and industry knowledge to articulate benefits and value to prospects. * Collaborate with others on the sales team to ensure goal attainment. Successfully track record of pipeline building via outbound and inbound leads using MEDDIC Methodology. Show less