Naveen S Gowda

Experience

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  Pragathi InfoTech

  Aug 2015 - May 2017

  Network Engineer

  - Installation and configuration management of wired LAN/WAN network.- Troubleshooting network related issues.- Building new VMs as per client requirements and installation of server OS inside VMs.- Monitoring of VM server status(memory utilization, disk space, etc).- Configuring, installation and management of firewalls (DELL Sonic wall, TZ200,TZ300, and higher).- Visiting customer office for on site support.

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  TiVo

  Nov 2017 - May 2018

  Network Engineer

  -Implementation of site to site VPN tunnel between palo alto / Juniper to 3rd partyvendor devices-Packet capture and analysis for identifying network problems via logs-Implementation and Troubleshooting Site to Site VPN, Remote Access VPN, Hub andSpoke and GRE Tunnels in a Firewall-Configuring firewall with NAT policies and access rules for WAN to LAN communication-Worked in Infoblox for Maintaining IPAM and DNS entries-Worked in Solarwinds Monitoring Toll for alert monitoring Purpose-Configuring High availability between two firewall devices to achieve redundancy-Configured SNMP for security devices-Worked in ticketing tool called service Now.-Worked in a VPN Migration Project from one datacenter to another.-Troubleshooting issues such as node and interface down, link down, link and interfaceintermittent, packet drops, latency, network slowness issues-Troubleshooting Juniper Firewall SRX issues related Cluster , Interface NAT , Static Nat,Dynamic NAT, Site to Site VPN, Dynamic VPN , Hub & Spoke , Dual ISP , Traffic Selector, VLanConcept, FTP and ALG Services Show less

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  Citrix

  May 2018 - Jul 2024

  Senior Priority TAC Engineer

  - Collaborating with Citrix Priority Customers to deliver world-class support through calls and emails in accordance with SLA guidelines.- Handling priority cases (P1-P4) alongside Technical Account Managers for high-visibility accounts.- Participating in Scheduled Service Requests (SSR) for migration and upgrade activities, ensuring alignment with customer and TAM schedules.- Replicating customer issues in a lab environment and assisting with proper configurations.- Conducting Root Cause Analysis for P1 and P2 cases, complete with log analysis, within the specified SLA timeframes.- Replicate product related software/hardware issues, testing customer configurations in a labenvironment- Documenting relevant information and ensuring that the customer communication ishandled in a timely manner until case resolution.- Working with cross-technology and cross-functional teams to ensure the reported problems incustomer’s network are addressed.- Collaborating with the Escalation team to expedite the resolution of Priority P1 cases, minimizing downtime and impact on customers. Show less

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  HCLTech

  Apr 2024 - now

  Senior Technical Architect