Juliana Silva

Experience

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  Hotel Caesar Business Belo Horizonte Belvedere

  Sept 2002 - Jun 2008

  Governanta / Sup. Recepção
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  Dalkia

  Jun 2008 - Sept 2010

  Coordenadora Operacional
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  Personal Service

  Sept 2010 - Jan 2016

  Coordenadora Operacional
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  Berlitz Brasil

  Feb 2016 - Aug 2019

  Corporate Relations Executive/eBerlitz Champion

  No mundo corporativo de hoje, as empresas precisam cada vez mais investir em desenvolvimento humano para reter os seus talentos. Através do vasto portfolio de soluções do Berlitz, busco ajudar as empresas nesse desafio, realizando parcerias. Sou responsável por contas corporativas, com base em São Paulo, mas com atuação nacional e internacional, visto que temos cursos oferecidos em mais de 70 países. Há mais de 140 anos nosso objetivo é ajudar o mundo a se comunicar. O Berlitz oferece um amplo conjunto de soluções e treinamentos especialmente criados para melhorar sua atuação global de forma eficaz, transformando profissionais de negócios em líderes globais, permitindo que organizações inteiras desenvolvam equipes preparadas para um mercado global.Cada vez mais pessoas e organizações têm de lidar com a complexidade do mundo globalizado. Por isso, oferecemos diferentes formatos e programas de estudo com foco em comunicação, cultura e liderança.É o ensino focado em resultado, de acordo com a realidade, objetivo profissional ou acadêmico, meta empresarial e na conquista de cada um. Show less

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  ProQuest

  Aug 2019 - May 2022

  Account Manager

  To work as an Account Manager at ProQuest, it is necessary to represent this market leading brand and a wide array of teaching and learning solutions platform (PaaS) and library management software (SaaS) to the higher education market anywhere that research is done.Primary Responsibilities:• Work closely with product specialists, trainers, and renewal teams to develop an overall account plan to grow long term revenue/pipeline and provide customer engagement.• Drive revenue and market share in a defined territory by executing a comprehensive account and territory plan• Generate compelling value propositions to ensure customer satisfaction and manage contract negotiations.• Manage full portfolio forecast (renewals and new business) including specialty products and content.• Lead content and product demonstrations using the technology made available by the company.• Provide an accurate quarterly forecast in the assigned territory. • Develop long-term relationships with strategic customers and make sure the account plan is aligned to other objectives related to the customer. • Manage the overall health of the account, coordinating routine checkpoints, handling business reviews, participating in new product roadmap discussions, and engaging in client meetings.• Enter leads and new activity into Salesforce to ensure collaboration and full communication Show less

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  Turnitin

  Jul 2022 - Feb 2024

  Account Manager Latam

  As an Account Manager for Turnitin, I represent this global company dedicated to ensuring the integrity of education and meaningfully improving learning outcomes. Our software (SaaS) is the global leader in the segment. Primary Responsabilities: - Drive revenue and market share in the territory by executing a comprehensive account and territory plan. - Ensure Customer satisfaction and manage contract negotiations. - Develop long-term relationships with customers and make sure the account plan is aligned with their objetives. - Manage the overall health of the account. - Work closely to trainers, product managers, and other colleagues to develop an account plan to grow long-term revenue/pipeline and provide customer engagement. Show less

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  Zyte

  Apr 2024 - now

  Enterprise Account Manager

  As an Enterprise Account Manager at Zyte, a leader in the industry, I specialize in managing relationships with our largest global customers. My role focuses on ensuring these clients maximize the value of their subscribed software or obtain the expected data outcomes. I am responsible for driving upsells, cross-sells, and managing renewals to foster long-term partnerships and client success.