Muhammad Muzaffar

Experience

• 

  United Bank Limited

  Sept 1994 - Apr 2021

  Responsibilities:• Managing all IT related matters for the Bank including development of Budget and Support etc. • Responsible for development of policies & procedures for IT operations, Resource Management, Contract negotiations, Vendor Management, procurement & Service Level Agreement management.• Manage the procurement, deployment and implementation of hardware and software facilities to ensure timely and cost effective provision of service• Develop an IT business plan and OPEX/CAPEX budgets and monitor the implementation of these to ensure that targets have met.• Lead the selection, approval and management of all vendors.• Negotiate Service Level Agreements with both internal & external customers (vendors & service providers) and monitor service delivery to ensure agreed targets and standard have met.• Inventory management• Plan, organize and evaluate Banking Applications.• Project Management. • System Administration. Operating Systems, Network & Hardware Configuration.• IT Audit (Internal & External), Accounts, invoicing & Vouchering• Core Banking, Problem Analysis & Resolution.• Member of Bank's Security Committee and part of planning, installation and maintenance of Disaster Recovery Center in line with Business Continuity Plans• Data Center Management.• ATM Operations, Debit card management.• Help Desk, Customer service Systems, trouble shooting.• Software Roll outs and support. CCTV management.• Network Designing and Implementation.• Training of users in computers, Banking packages, productive office packages and other software as per requirements. • Coordinate User Acceptance Testing of final deliverables and iterative evolutions.• Backup strategy planning, periodic backups, automating backup processes, schedulers & Off-sight Show less Worked in Branch Automation department remained working with this department for variety of projects like migration from COBOL to Oracle, preparation of servers, vendor Management etc.Worked in HUB/SPOKE automation department.Worked for migration/implementation of core banking system from COBOL based unibank to Oracle based Unibank2000.Automation of Hub & Spoke branches throughout Pakistan.Training of CBS to staff of newly automated branches. Conducted various courses at UBL Staff College Islamabad to train staff for Core Banking System. Show less

  • Manager I T Applications & Support

    Jun 2008 - Apr 2021

  • Programmer Analyst

    Apr 2000 - Jun 2008

  • Junior Programmer

    Sept 1994 - Apr 2000
• 

  United Bank Limited

  Nov 2022 - now

  IT Application Support