Jaclyn Wilson

Experience

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  Patriot Aquatics & Crawfish Aquatics

  Apr 2008 - Jan 2019

  Swim Lesson Consultant

  Crawfish AquaticsMarch 2014 - January 2019Patriot AquaticsApril 2008 - Aug 2013 · 9 mosI coached a group of about 25 young swimmers between the ages of 6 and 10. I also taught private swim lessons to improve water safety and/or stroke technique.Circle Christian SchoolJun 2011 - Nov 2012 · 1 yr 6 mosI coached a group of middle school and high school swimmers for 2 consecutive years during the Florida high school swim season.

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  HHCBR

  Jan 2010 - Apr 2013

  Administrative Assistant
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  Dunkin

  Aug 2013 - Apr 2014

  Shift Leader Manager

  Managed a team of employees to ensure that customer orders were accurate and that food safety regulations were met.

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  ST. JOHN THE BAPTIST, HUMAN SERVICES, INC.

  Apr 2014 - May 2015

  Patient Care Attendant

  Facilitated a special needs patient to have a higher quality of life.

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  Jackie's Sweet Shapes LLC

  Jan 2015 - Dec 2021

  Owner & Manager

  - Managed end-to-end project timelines and communications for the small business, ensuring timely and cost-effective order fulfillment for customers.- Customer service and problem solving skills when any roadblocks were encountered within the process.- Led a team of multiple contractors to deliver high-quality products and customer experiences.Key Achievements- 100% success rate for meeting deadlines on fulfillment of customer orders.- Coached upwards of 150 participants at one time during monthly client requested workshops. Show less

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  Woman's Hospital

  Jan 2016 - Jul 2019

  Fitness Specialist

  - Created specialized workout plans and fitness programs for women ages 18-95.- Taught 10 group exercises classes a week to up to 35 women at a time, ensuring their safety and enjoyment throughout each session. Instilled motivation and excitement in women to meet their fitness goals.Key Achievements- Became the youngest, most requested fitness specialist out of 10 others within 6 months of my start date.- On a monthly basis, I maxed out my commissions and received the highest compensation bonus allowed. Show less

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  HCA Florida North Florida Hospital​

  Sept 2019 - Mar 2020

  Physical Therapy Technician

  Assist wound care specialists, physical therapists and occupational therapist in providing care and comfort to patients.Answering phones, scheduling appointments, and entering patient information into the electronic medical recordEscorting patients to treatment areas, helping them move around, and providing physical support as neededEnsuring that equipment and supplies are properly maintained and organized

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  RealTime Services

  Jan 2022 - now

  - Strategically develop product roadmaps and prioritize tasks within the product backlog to align with customer needs and business objectives, ensuring maximum value delivery and market relevance.- Conduct user interviews to uncover insights and drive the development of customer-centric features that enhance user experience.- Spearhead cross-functional discussions with sales & marketing, HR and client relations to ensure everyone is working towards the same product goals.-Assist in managing 2 others on the product team, working directly with the CPO to delegate tasks accordingly for optimal productivity. Show less - Managed the product backlog and prioritization, ensuring alignment with strategic business goals.- Facilitated regularly scheduled Scrum events, coaching the Agile cross-functional team of 12 to be more efficient, collaborative and self-managed.- Collaborated with stakeholders to define and monitor project scope, timelines, and deliverables, ensuring alignment with business objectives and smooth communication across teams.Key Achievements:- Spearheaded on time & within-budget launch of a web-based version of RealTime’s legacy software, transitioning the platform to modern technologies.- Introduced Agile process improvements that increased task completion by 500% per Sprint. Show less - Revamped the onboarding process, which increased new hire engagement.- Conducted interviews with applicants and spearheaded the selection of final candidates. Upon hire, trained new employees on internal tools & processes.- Managed onboarding logistics for up to 10 new hires within 6 months, coordinating with multiple departments to ensure a timely start date.- Managed inventory, solidified vendor agreements, coordinated team building activities, and facilitated cohesive communication. Key Achievements:- Saved the company $75,000 by offering recruiting skills to obtain valuable resources for the team. Show less

  • Product Manager

    Oct 2024 - now

  • Product Owner / Project Manager

    Jan 2023 - Oct 2024

  • Business Analyst

    Jun 2022 - Jan 2023

  • IT Admin Assistant & Onboarding Specialist

    Jan 2022 - Jun 2022