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Espen Barlein

Espen Barlein

Course Representative

Followers of Espen Barlein592 followers
location of Espen BarleinOslo, Oslo, Norway

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  • Timeline

  • About me

    Customer Engagement Advisor

  • Education

    • Dønski VGS

      2007 - 2009
      Allmen Idrettslinje Allmen

      Activities and Societies: Dønski Revyen 2009 School activities: - Head of PR an Communication in Dønski Revyen 2009

    • Leeds Beckett University

      2012 - 2013
      Undergraduate International Business Bachelor of Arts, BA (HONS) International Business

      Activities and Societies: Leeds Met Climbing 2013, Leeds Met Scandinavian Society Based in the vibrant city of Leeds, the biggest financial district outside of London, our vision is to be acknowledged for our commitment to student success, innovation and enterprise, global reach, and strong local impact.School Activities: - PR/IT and Communications in Leeds Met Scandinavian Society- Course Representative- Leeds Met Climbing

    • BI Norwegian Business School

      2010 - 2012
      Undergraduate International Marketing International Marketing Undergraduate

      Activities and Societies: Aquila Sailing Team BI Norwegian Business School is one of Europe’s largest business schools with around 20,000 students and 340 permanent faculty. BI is the largest supplier of economic and administrative competence and skills in Norway with more than 200 000 graduates since 1983.BI Norwegian Business School has an international profile. BI’s faculty cooperate extensively internationally and BI has student exchange agreements with more than 170 institutions in 45 different countries. This gives BI’s… Show more BI Norwegian Business School is one of Europe’s largest business schools with around 20,000 students and 340 permanent faculty. BI is the largest supplier of economic and administrative competence and skills in Norway with more than 200 000 graduates since 1983.BI Norwegian Business School has an international profile. BI’s faculty cooperate extensively internationally and BI has student exchange agreements with more than 170 institutions in 45 different countries. This gives BI’s students excellent opportunities to obtain international experiences and to experience intercultural learning.School activities: - Aquila Sailing Team Show less

    • Noroff

      2021 - 2022
      UX Design Web Page, Digital/Multimedia and Information Resources Design B

      A one year technology programme focusing on user experience.

    • Handelshøyskolen BI

      2020 - 2020
      Logistikk og Markedsføringskanaler Logistics, Materials, and Supply Chain Management C

      One subject during fall semester. Focusing on logistic and supply chain management

  • Experience

    • Leeds Metropolitan University

      Nov 2012 - May 2013
      Course Representative

      Course Representatives are individuals who are elected by the student body to represent the views of their course. It is their responsibility to feedback the views of their course members at course rep meetings, on different academic matters such as the curriculum and timetabling. Main tasks: - Module Evaluations- Student Surveys- Focus Groups or Forums- Meetings with their Course Director or Dean of School

    • EasyPark Group

      Nov 2013 - Jun 2021

      EasyPark delivers a disruptive mobile payment technology for the parking industry. Users can activate/deactivate and prolong parking time by using the EasyPark App. Private and business users can reduce parking expenses and administration time connected to handling travel expenses. EasyPark is the largest provider for mobile paid parking in the Nordics, and the company is rapidly growing in other European Markets.Main tasks:- Incoming calls on 1st and 2nd line - Answering e-mails- Social Media- Training and coaching - invoice questions - Responsible for Leasing routines in Norway- Collection process- Followup and investigate complex tasks, such as corner cases and errorsStrong knowledge within our company and help the Customer Care Manager with additional information regarding our daily routines. Show less

      • Customer Service Specialist

        Nov 2015 - Jun 2021

      • Sales Coordinator

        Dec 2014 - Dec 2015

      • Senior Account Manager

        Jan 2014 - Dec 2014

      • Sales Consultant

        Nov 2013 - Jan 2014

    • Mulberry England

      Sept 2021 - Aug 2022
      Client Advisor

      Mulberry's heritage is quintessentially British. Mulberry combines authentic, age-honoured craft with an innovative edge. Heritage meets a modern sense of rebellion - the rules are broken to make something new.- Provide excellent service to all clients and customers- Daily sales - Maintain the store and stockroom

    • Ultify

      Jun 2022 - Aug 2022
      Intern Freelance

      Ultify develops a new platform that connects users and companies more closely by sharing knowledge, inspiration and learning.

    • Osirion

      Aug 2022 - May 2023
      Founding Designer

      We help esport players improve through actionable feedback and eye health insights.Working as Founding Designer and responsible for Content Marketing.- Developing brand identity and guidelines- Creating a functional design system- Designing functional user-flows- Sketching frames - Lead workshops- Content Marketing- Planning Marketing strategies - Defining Marketing goals

    • Freelance

      Oct 2023 - now
      Freelance

      Passionate about creating beautiful designs and bridging the gap between users and products.With a background in marketing and UX design, my expertise allows me to dive into research, understand user needs, and develop user-centric solutions.- Consulting in UX/UI Design

    • Polestar

      Jun 2024 - now
      Customer Engagement Advisor

      Polestar cars are a new form of electric performance. One defined by minimalistic design, technological innovations, sustainable solutions, and a complete lack of compromise.My responsibilities:- manage the entire customer journey- ensuring all enquiries via emails, chats, and calls are resolved efficiently- handle outbound follow-up calls - collaborate with cross-functional teams to enhance customer satisfaction

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Espen Barlein
      Årets Bidrag EasyPark Norway 2017 Årets bidrag. Med fryktløshet tar Espen nye utfordringer på strak arm. EasyPark er evig takknemelig for disse bidragene.
    • Awarded to Espen Barlein
      Årets Initiativ EasyPark Norway 2016 Denne ansatte har vist stort engasjement og innsats ve sin avdeling. Ved å ta initiativ utover de vanlige arbeidsoppgavene har denne personen gjort seg fortjent til en ekstra utmerkelse.
    • Awarded to Espen Barlein
      Årets Allrounder EasyPark Norway 2014 For å ha vist Fantastisk serviceinnstilling, dynamikk og struktur i arbeidet tildeles Espen prisen som også kunne hete "Årets Potet". Av kolleger beskrives han som en veldig god kollega, blid og tar alltid i et tak. Han er hele kontorets "go' gutt" og har en personlighet det er umulig å ikke like.