Aaron Murdock

Experience

• 

  MasterPortrait, LLC

  Nov 1999 - Aug 2005

  Production Manager

  Was personally responsible for pro-active planning, organizing, managing, and evaluating production and personnel to reduce costs and efficiently assist every step of the order process from data entry to distribution. Managed daily operations such as production and customer service departments, scheduling, review of opportunity reports and financial data, as well as customer, vendor, and employee relationship management, and equipment maintenance. Continuously utilized IT software, advanced digital technology, and Adobe Photoshop 7.0 for image enhancement, restoration, and the creation of advertising and direct mail promotional pieces. Revamped the distribution process from 1 - 2 week internal delivery to the implementation of a new system, which permitted 2 - 4 day expedited ‘direct-to-client’ delivery. Show less

• 

  Caterpillar Financial Services Corporation

  Aug 2005 - now

  Served as Lease Services Manager in the North America Business Center to provide leadership and strategic direction to a Team of 22 to assist customers in their end of lease experience. Responsibilities included promoting customer conversions of leases, providing option financing or lease extensions, encouraging machine purchases at Cat Dealers and inventory management. The role transitioned to promote sales of aftermarket solutions by using the end of leases as a point of sale opportunity for customer service agreements and equipment protection plans. Show less Responsibilities included quoting complex pricing structures, negotiating lease option transactions, supporting field territory managers and dealer finance personnel, providing subsidy support, product inquiries, reporting and data analysis, communicating rate changes, and analysis of competitive intelligence. Additional responsibilities included proactively working within salesforce.com to manage sales leads. I assisted the front line to book new business, acted as a liaison between departments, and provided superior Customer Support. Also created and taught a financial statement training program for existing employees in numerous departments. Show less Responsibilities include determining CFSC customer credit worthiness, approval/rejection of customer deals within credit authority by analyzing transactions, taking measured risks, and making decisions based on available data, develop and maintain relationships with internal dealer customers, recommendation of approval/rejection of deals in excess of credit authority often-times in excess of $1.0MM, restructuring customer deals, negotiating financial transactions and prepare transactions for documentation within credit authority, assist in administration of loan covenant compliance reviews including on-site record and physical machine/inventory audits, conduct and monitor credit investigations, assist in leading the documentation of receivable retail accounts, participate in accomplishment of 6 Sigma continuous improvement objectives for the department and progress towards the accomplishment of stated objectives based on measurement and analysis of related data, and identification of problem areas and development of resolutions. Show less Responsibilities included supporting various customer portfolio management efforts by responding to customer inquiries and general issues such as calculating interest paid, account reconciliation, providing credit references, audit letters, loan balance confirmations, creating amortization schedules, identifying contract booking errors, issuing copies of documents, reviewing insurance continuation or disposition, and perform general account maintenance such as late charge waivers and address changes. Additional responsibilities included establishing relationships with customers, both internal and external, including dealers, territory managers, and financial product customers. Further responsibilities included processing timely and accurate buyouts, dispositions, and paid in full documents along with proper UCC review, filing, and termination or release of assets, write downs, researching and evaluating customer satisfaction surveys. Also participated in daily customer relationship management, and the accomplishment of 6 Sigma continuous improvements efforts. Assisted management in employee scheduling, updated the Customer Relations Training Passport, and served as the Event Committee Chair on the Event Planning Committee. Created a training folder to more effectively and efficiently train new hires on day-to-day operations. Show less

  • North America Remarketing Sales Manager

    Oct 2022 - now

  • Lease Services Manager

    Aug 2019 - Sept 2022

  • Sr. Market Development Consultant

    Sept 2016 - Aug 2019

  • Territory Manager

    Apr 2013 - Sept 2016

  • Collections Support Manager

    Jan 2012 - Apr 2013

  • Sales Support Representative

    Jun 2010 - Dec 2011

  • Credit Analyst

    Aug 2007 - Jun 2010

  • Customer Relations Representative

    Aug 2005 - Aug 2007
• 

  Habitat for Humanity of Greater Nashville

  Jan 2011 - Mar 2013

  Board of Directors

  Assisted the board in the strategic direction of Habitat for Humanity of Greater Nashville. Helped begin a young professionals group - Habitat Young Professionals, which is a group of like-minded individuals dedicated to Habitat's mission. I served on the Advisory Council as the Membership Chair with responsiblity for a membership committee, membership drives, liaison to strategic partners, presentations to corporations, communication efforts, and membership database.