Maged Sidhom

Experience

• 

  Air Canada Vacations

  Jan 2005 - Jan 2008

  Groups Co-ordinator

  Applied all procedures for group reservations-Added payment to existing bookings-Prepared contracts and send group agreements to travel agents-Prepared group accounting forms

• 

  Chubb Edwards

  Jan 2008 - Jan 2012

  -Assist customers with their questions and concerns; rectifying any payment issues-Collect amounts owing on assigned accounts as per assigned deadlines, ensuring customer accounts are analyzed and reconciled -Investigation and resolution of all accounting disputes-Identify potential write off amounts or amounts that can be sent to collection agencies; escalating the collection effort when necessary

  • National Collector

    Jan 2010 - Jan 2012

  • Collector

    Jan 2008 - Jan 2010
• 

  UTC Climate, Controls & Security

  Jan 2012 - now

  Credit and Collection Supervisor

  -Supports collection efforts including goal-setting, metrics monitoring, and call quality reviews.-Monitors accounts\' past due status and aging’s to determine any necessary collection, corrective or adjustment action. -Personally involved in collection efforts for difficult situations and interacts with clients, local branches and other individuals to determine proper course of action.-Resolves customer service/billing issues related to collections for assigned accounts.-Prepares monthly and periodic reports for management as required-Prepares and administers monthly and yearly employee evaluations and call monitoring coaching-Escalated call handling-Managing the outsource collection team Show less