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Credence Mugayi

Credence Mugayi

Loan Officer

Followers of Credence Mugayi1000 followers
location of Credence MugayiHarare, Zimbabwe

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  • Timeline

  • About me

    Customer Relationship Management |Account Management Specialist

  • Education

    • University of Zimbabwe

      2010 - 2014
      Honours in Bachelor's of Business Studies Degree Banking and Finance

      My journey at the University of Zimbabwe, where I earned a Bachelor of Business Studies Degree with Honors in Finance and Banking, laid the foundation for my career in the financial sector. The program not only imparted a solid understanding of financial principles but also honed my analytical and problem-solving skills. Engaging in coursework that delved into finance, banking, and related disciplines provided me with a robust academic background, complemented by practical insights from… Show more My journey at the University of Zimbabwe, where I earned a Bachelor of Business Studies Degree with Honors in Finance and Banking, laid the foundation for my career in the financial sector. The program not only imparted a solid understanding of financial principles but also honed my analytical and problem-solving skills. Engaging in coursework that delved into finance, banking, and related disciplines provided me with a robust academic background, complemented by practical insights from industry experts. Show less

    • Midlands State University

      2020 - 2022
      Masters in Business Administration (MBA) Business Administration and Management, General

      Pursuing my Master’s in Business Administration at Midlands State University was a transformative experience that equipped me with a comprehensive understanding of advanced business concepts. The program provided a holistic view of business management, emphasizing strategic thinking, leadership skills, and a deep dive into contemporary business practices. Engaging with a diverse cohort and experienced faculty broadened my perspectives, enhancing my ability to tackle complex business challenges.

  • Experience

    • Milgree Investments

      Aug 2012 - Aug 2013
      Loan Officer

      As Loans Officer, I streamlined the loan application process, reducing processing time by 5 days through the implementation of technology. Proactive client communication and strategic relationship-building contributed to an outstanding 98% on-time repayment rate, showcasing my dedication to client satisfaction and organizational stability.

    • Federico Mahora Products, Avon and Botle Buhle

      Sept 2013 - May 2016
      Network Marketer

    • Steward Bank

      Jun 2016 - Jan 2021

      I expanded Steward Bank's network by onboarding 15 high-value merchants, boosting transactions by 15%. I ensured accurate processing of customer applications, conducted client visits, and organized events for engagement. My market intelligence efforts identified key business opportunities, contributing to the bank's competitiveness. As a POS Technician, I optimized payment systems by configuring and deploying POS terminals. I provided seamless training, conducted regular merchant visits, and achieved a 95% query resolution rate within 24 hours. My support maintained the integrity of digital financial services.

      • Assistant Account Executive - Merchant Services

        Nov 2017 - Jan 2021

      • IT Technician (POS configuration and deployment technician)

        Jun 2016 - Oct 2017

  • Licenses & Certifications