Joel Cirbo

Experience

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  Kmart Corporation

  Mar 1994 - Dec 2000

  Loss Prevention Agent and Loss Prevention Manager In-Training

  * Assisted the Loss Prevention Manager in detecting, reporting, and resolving all issues related to Loss Prevention and Inventory Shortage. * Directly involved in training store associates on all shrink reduction and Inventory Preparation programs.* Detected and responded to external theft incidents and reported internal theft incidents to the Store Loss Prevention Manager, taking action only as instructed by the Loss Prevention Manager.* Monitored areas of visible shrink and assisted in and/ or corrected deficiencies found as directed by the Loss Prevention Manager in order to reduce shrink. * Assisted in training store associates in the area of Loss Prevention, including shrink control procedures. Communicated with store associates regarding Loss Prevention issues in order to assist associates in their understanding of Loss Prevention and conducted new hire orientations.* Direct, support and counsel with the Store Management Teams in the development, administration and maintenance of all Loss Prevention and Safety Programs. * Responsible for maximizing NBT through the overall execution of the corporate safety programs as well as shrink reduction programs. * Responsible for all expenses surrounding the Loss Prevention and Safety function as well as limiting liability. * Raise the awareness and conduct training with in-store associates and management staff on the basic shrink and safety programs.* Supervise surveillance, detention, and criminal processing relative to theft and criminal cases as well as conducting thorough internal investigations as required.* Ensure shrink and safety action plans are in place and being executed in assigned Stores.* Directly responsible for the shrink & safety prevention programs. Show less

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  Lowe's Home Improvement

  Jan 2008 - Dec 2013

  Accomplished Area Loss Prevention Manager versed in exceeding company goals through the management of processes and leading change initiatives with a focus on the following: leadership, cultural change, strategy, budgets, expense leverage, streamlining processes, implementing auditing controls, and executing the company’s overall strategic vision.Responsible for providing key feedback to Regional Executives, coach/ teach/ train 15 Loss Prevention Managers and assisting/ supporting 2 Market Directors, Regional & Market Staff and 15 Store Managers. This differentiated service experience garnered an overall financial view, maintained expense control and provided operational leverage to improve sales, service and profitability within the stores. Managed Shrink Operations, Safety Operations, Controllable Expenses and Reduced Liability through the management and training of the companies programs and procedures.* Trained and developed store staff & management (15 stores) to maximize store sales and profit through efficient operational processes.* Delivered Operational, Safety & Loss Prevention audit scores to high levels that maximized customer satisfaction.* Strong ability to analyze problems and find alternatives within reason. Utilize others to problem solve and to make the best decisions for all involved.* Communicated effectively through daily methods of expected execution and results along with preparing the stores for future expectations. Demonstrated the innate ability to communicate with all levels regardless of skill level, title and dedication to drive expected results.* Demonstrated the ability to adapt to change while never forgetting the company’s goals or vision within the context of the greater organization.* Oversee the management of all safety, shrink, operations and security concerns surrounding new store openings, remerchandising’s and retrofits. Helped to build a strong operational foundation while opening new stores. Show less Accomplished Regional Loss Prevention Director versed in exceeding company goals through the management of processes and leading change initiatives with a focus on the following: leadership, cultural change, strategy, budgets, expense leverage, streamlining processes, implementing auditing controls, and executing the company’s overall strategic vision.Responsible for providing key feedback to Divisional Executives, leading/ mentoring 9 Area Loss Prevention Managers and assisting/ supporting 2 Vice Presidents, 9 Market Directors and 143 Store Managers. This differentiated service experience garnered an overall financial view, maintained expense control and provided operational leverage to improve sales, service and profitability within the stores, in addition to the company’s holistic operating environment. Managed Shrink Operations, Safety Operations, Controllable Expenses and Reduced Liability through the management and training of the companies programs and procedures.* Provided support and guidance for the Vice President of Store Operations to lead effective cultural leadership changes by streamlining store processes, and removing ineffective barriers ultimately improving employee morale, and reducing non-delivering payroll hours.* Partnered with Divisional and Regional Directors to inspire employees to build relationships, improve collaboration, synergy, and creativity/ innovation. Reached across cross-functional organizations including Human Resources, Loss Prevention, Operations, Sales, and Leadership Development to improve communication, encourage diversity of thought and create change impacting both employees and customers.* Provided candid feedback to the Vice Presidents of Store Operations to improve communication, which focused on perceived strengths and risks.* Directed Area Loss Prevention Managers during new store development and company restructuring efforts to maximize profit. Provided structure and training to deliver improved results. Show less

  • Area Loss Prevention, Safety & Hazmat Manager

    May 2001 - Dec 2013

  • Regional Loss Prevention Director

    Jan 2008 - Jan 2009
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  Pacific Dental Services

  Apr 2014 - Aug 2016

  Operations Manager

  Responsible for achieving the financial performance and revenue growth strategy for my office. Expert in local market, leveraging best practices for patient acquisition and retention. Provides the leadership and guidance to achieve individual and team success. Supports and drives PDS’s mission and culture for my respective office.Essential Functions:* Identifying Staff and Developing Talent.* Driving year over year revenue and profit growth.* Managing expenses to achieve monthly budget.* Delivering a Perfect Patient Experience.* Provide effective leadership, coaching and mentoring in an effort to identify and implement opportunities for improvement.* Performs Human Resources related functions, such as interviewing and selecting, Performance Appraisals, Disciplinary Actions and Salary Administration.* Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies.* Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems.* Manage a team of both Front Office and Back Office employees; act as mentor, support, and assist in the development and training of staff.* Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences.* Determine and maintain efficient staffing levels by interviewing, hiring, training, developing, coaching, counseling, supervising, evaluating, and terminating staff as needed.* Implement, and ensure adherence to cash management and accounting protocols. Show less

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  Boot Barn

  Aug 2016 - Jan 2018

  Multi-Regional Loss Prevention Manager

  ESSENTIAL DUTIES AND RESPONSIBILITIES:* Develop and foster productive business partnerships with Store, Field, and Support Center Employees.* Protect assets of the company utilizing existing LP and Store Operations processes.* Monitor compliance to company operational processes within all locations in area of responsibility. Facilitate corrective measures for deficiencies through training and accountability processes where needed.* Collaborate with field teams to identify and resolve any challenges adversely impacting Boot Barn business interests. Work to maintain continuity and limit impact of business interruptions caused by criminal activity, extreme weather occurrences, etc.* Achieve budgeted shrink goals in area of responsibility (assigned region).* Maintain high level of operational and loss prevention awareness in assigned locations.* Implement and maintain company High Shrink (Target Store) Program for assigned locations.* Educate field and store teams on all aspects of physical inventory processes.* Conduct detailed operational audits within assigned locations.* Utilize internal audit results to identify deficiencies and focus training efforts to reduce losses within assigned areas of responsibility.* Utilize Loss Prevention systems to assist in investigations. This includes but is not limited to burglar, EAS, LPMS, CAMS, CCTV, and ERB (exception based reporting) systems.* Conduct external theft investigations to prevent and recover losses. Work with local, state, and federal law enforcement to apprehend and prosecute offenders.* Conduct internal theft investigations and interviews. Process cases for potential prosecution and restitution.* Create and analyze POS exception reports to identify trends and high risk locations/employees.* Identify physical security deficiencies in company locations.* Ensure compliance to all Operations and Loss Prevention processes during new store openings, store closings, and store relocations. Show less

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  The Home Depot

  Jul 2021 - Jun 2022

  Multi-Asset Protection Manager