Sai Han M.

Experience

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  Access Spectrum Company Limited

  Nov 2013 - Oct 2014

  IT Support Technician

  * Lay network cables, splicing fiber cables and make female jacks in Data Centers as in layout & floorplans* Mounting rack type servers, switches, routers, firewalls into racks according to rack diagrams* Installing and configuring hardware, OS and standard applications* Set up new user accounts and profiles and dealing with password issues* Assist staff or clients set up computer machines or resolve issues* Ensure new setup and installations are working properly* Perform monthly scheduled PC maintenance on site* Perform related duties as assigned by the company Show less

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  MQ Solutions Pte Ltd.

  Jun 2015 - Nov 2015

  IT Desktop Support Engineer

  * Installing windows operating systems and standard applications for users* Data migration for user PC, setting up outlook email and Lotus Note email* Map shared drives, printer and scan folder for users* Assist in the setup and configuration of routers, switches, and other networking equipment.* Provide technical support to end-users and collaborate with IT teams to address IT issues* Support the clients remotely and on-site* Perform related duties as assigned by the company Show less

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  NTT Communications

  May 2016 - Oct 2017

  Solution Service Specialist

  * Internal office IT work* Receive internal users’ request verbally and via chat application to resolve IT related issues* Site survey for the internet fiber cable installation on site* Arrange service schedule for installation work on customer site* Manage vendors network implementation and cable installation* Setting up internet connection for customer office* Configuration of bandwidth for customers* Solve customer wireless device issue and internet connectivity issue* Testing and troubleshooting to verify internet connectivity* Troubleshoot the errors between internal office network issues and internet issue Show less

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  ArYu International Hospital Co., Ltd

  Jun 2018 - May 2020

  Senior IT Engineer

  * 24/7 Inhouse IT Engineer in shift duty for internal users* Handle users request directly via phone and internal chat application* Provide orientation for newcomer end users* Involved in the implementation of hospital infrastructure* Configuration of access switches for each floor for the hospital network* Manage user accounts, including account creation, modification, and deactivation* Install, configure, and maintain desktops, laptops, printers, and other peripherals* Diagnose and resolve hardware and software issues for end-users* Troubleshooting the IT related issue from the server and client * Resolving technically related issues at a fast pace Show less

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  I.T.Concepts Asia Pacific (Thailand) Ltd.

  Jun 2022 - Oct 2023

  Technical Support Engineer

  * 24/7 level 1 support role in shift duty for customers in Europe* Act as the initial point of contact for end-users* Respond to user inquiries and provide technical support via ticketing system, phone and email* Log, track, and prioritize support tickets using the ticketing system* Resolve technical issues or escalate to higher-level support teams when necessary* Collaborate with internal teams to schedule and organize meeting with vendor