Hung Dinh Ngoc

Experience

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  Hnam Mobile

  May 2015 - May 2016

  Marketing Executive

  _ Conducted monthly activations to support monthly sale rate and branding _ Briefed and brainstormed with designers to deliver monthly promotion and advertisements _ Coordinated and managed suppliers to assure the best store quality standards. _ Collaborated with other mobile brands (Samsung, Nokia) to conduct experiencing products events. _ Take ownership of the look, feel and atmosphere of 15 mobile stores * Achievements: _ Gained working insights and defined working experience _ Obtained skills to adapt with fast-pace and high pressure working environment. _ Capability to handle multiple projects smoothly and thoroughly. Show less

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  Wall Street English Vietnam

  Jun 2016 - Mar 2022

  _ Assist marketing manager and in charge of execution activities in Brand & Communication _ Supervise overall OOH, in-center, Digital brand assets/ material and make sure Branding & Communication always on run smoothly _ Conduct market research and analysis to evaluate trends, brand awareness and competition ventures _ Contribute to new products/centers/contests and measure the effectiveness of such initiatives _ Study and oversee the Marketing performance (CPL, CPS, inbound rate) to suggest initiatives supporting monthly KPI _ In charge of BTL marketing activities, including POSM management and offline workshops and events. _ Responsible for internal communication to ensure message delivery consistency and internal engagement. _ Brief, advise and monitor the digital and event agencies to assure quality standards and the company expectations are met. Show less _ Planning and operating events/activations (up to 200 guests) for prospects_ Event managements & execution_ In charge of event’s communication to ensure the attendance of the events_ Closely work with Center (Sales, Service,..) for consistency in activities management and execution_ _ Internal communication and activitiesKey outcomes: _ Event procedure: Build up and supervise event procedure to streamline the event workflow_ Break the barriers series events: Vietnamese event talk-shows with successful influencers Show less _ Gave guidance and trainings for team members on crucial customer service and technical skills to deliver the best service for customers _ Drove the center’s IR by increasing customers experience with academic contests, entertaining events and monthly workshops. _ Strengthened leadership skills by active listening, offering solution, providing the transparent and creative working environment. * Detailed tasks: _ Conducted frequently customer surveys and interviews to get insights and measure the level of customers’ satisfaction _ Prepared and delivered performance reviews for team members. _ Managed and coached on internal team communication. _ Received complaints and resolved problems from students. * Achievements: _ Proudly achieved KPI service target of 2017 and 2018, featuring in customer's satisfaction and active students _ Successfully achived the center IR of 8 months continuously (April - Nov 2018) _ Gained interpersonal skills: Coaching, giving feedback, project management, etc. to work with various types of professionals Show less

  • Brand and Communication Supervisor

    Mar 2020 - Mar 2022

  • Senior Marketing Executive

    Mar 2020 - Mar 2021

  • Marketing Executive

    May 2019 - Mar 2020

  • Leader personal tutor

    Jun 2017 - May 2019

  • Personal tutor

    Jun 2016 - Jun 2017
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  Wall Street English

  Mar 2018 - May 2019

  Ielts specialist

  _ Conduct successfully Ielts Orientation for new Ielts students by giving essential Ielts information_ Build content and implement Ielts follow-up and advising session to offer the customized Ielts experience for students_ Ensure the efficiency of Ielts working schedule and procedure

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  AIA Vietnam

  Apr 2022 - now

  Project: Communicate for Insurance Agents Recruitment (Dec 2023)Recruited 2,137 new candidates and generated 84 new codes.Achieved 29,234 impressions, 18,464 reach, and 1,477 engagements with 15 targeted posts.Promoted AIA’s career stability message, engaging potential candidates effectively.Project: Nationwide GA Kick-off - GA Channel (Jan 2024)Reached 5,000 users with 16 posts and 2 videos.Highlighted GA culture and values, engaging 1,500 participants.Delivered real-time updates and recap visuals, enhancing event visibility.Project: AIA Premier Night - Hong Kong Macau - GA & Exchange (Apr - Jun 2024)Created 10 banners and 2 videos for AIA Premier Night.Led communication strategy, inspiring 250 agents with "The Ace of AIA" message.Executed real-time updates with event highlights and recap visuals.Project: Mid-Year Conference - Nationwide Event for All Agents (May - Jul 2024)Achieved 136,000 reach, 4,646 engagements, and 375 mentions across three channels.Delivered 27 banners, 4 reels, 6 animations, and 1 mini-game.Drove 1,500 agents to win tickets and achieved a 90% show-up rate. Show less

  • Marketing Creative Content, Specialist

    Nov 2023 - now

  • Partnership Engagement, Senior Specialist

    Apr 2022 - Nov 2023