Mohamed Refaat

Experience

• 

  El safwa motors

  Aug 2006 - Aug 2008

  Body shop supervisor

  i am responsible for the following*Plan, organize and manage body repair services on various models.*To monitor and achieve budgeted revenue from the location by implementing dealer standard operating procedures and effective management of the service personnel.*Lead and develop a strong performing team capable of achieving changing customer expectation levels by achieving target CSI scores.*Demonstrates people skills and knowledge of products which play decisive role in crucial and critical customer handling in cases where his involvement becomes imperative.*Maintenance and upkeep of the workshop equipments to maximize utilization and minimize downtime. Initiate procurement of additional equipments in line with business growth. عرض أقل

• 

  Egyptian Automotive & Trading Co.

  Aug 2008 - Oct 2011

  Bodyshop manager

  i am responsible for the following*Plan, organize and manage body repair services on various models.*To monitor and achieve budgeted revenue from the location by implementing dealer standard operating procedures and effective management of the service personnel.*Lead and develop a strong performing team capable of achieving changing customer expectation levels by achieving target CSI scores.*Demonstrates people skills and knowledge of products which play decisive role in crucial and critical customer handling in cases where his involvement becomes imperative.*Maintenance and upkeep of the workshop equipments to maximize utilization and minimize downtime. Initiate procurement of additional equipments in line with business growth. عرض أقل

• 

  Ford Motor Company

  Nov 2011 - now

  i am responsible for the following*Plan, organize and manage body repair services on various models.*To monitor and achieve budgeted revenue from the location by implementing dealer standard operating procedures and effective management of the service personnel.*Lead and develop a strong performing team capable of achieving changing customer expectation levels by achieving target CSI scores.*Demonstrates people skills and knowledge of products which play decisive role in crucial and critical customer handling in cases where his involvement becomes imperative.*Maintenance and upkeep of the workshop equipments to maximize utilization and minimize downtime. Initiate procurement of additional equipments in line with business growth. عرض أقل

  • Body Shop Manager

    Nov 2011 - now

  • Assistant Manager

    Nov 2011 - Nov 2011
• 

  Almana Group

  Nov 2011 - now

  Bodyshop Manager