Cecil Stephen

Experience

• 

  Telkom

  Jan 1985 - Jan 1990

  Telecommunications Technician

  Building new infrastructure ,exchanges,Networks, projects

• 

  Kibbutz Program Center

  Feb 1990 - Dec 1990

  Volunteer Assistant

  • General farming duties

• 

  Bærum kommune/Bærum Municipality

  May 1991 - Dec 1994

  Maintenance Technician

  •

• 

  Metric Glass

  Jan 1995 - May 1996

  Office Manager

  Special projects,daily operations

• 

  Eskom Holdings SOC Ltd

  Jul 1996 - now

  •Advise and encourage the use of Eskom Telecommunications Standard and non -standard Products and services.•Formulate and compile products and services to meet the requirements of individual key customers.•Revenue Management coordinated with accurate billing.•Analyse accounts, revenue trends/deviations and develop strategies to control payments and manage revenue.•Manage the customer Relationship process by building close relationships and holding regular meetings•Compile Performance reports for the customer and understand customer requirements and processes•Participate in customer’s business planning process.•Manage the customer services process.•Co- ordinate processes and improve customer services by building mutual trust at customer interface.•Influence internal stakeholders to ensure satisfaction and to enhance Eskom Telecommunication’s image.•Debt management by liasing with customers to secure payment on outstanding invoices.•Investigate and resolve customer’s queries and disputes and follow up on invoices •Measure relevant KPI’s and accountable for the conformance to these.•Sales •Accountable for the sales strategy that is used to incentivise the Eskom regions to act as a sales force.•Produce an accurate sales forecast for the financial year, which is updated monthly per customer and product category.•Identify pro- actively specific sales opportunities in terms on new business developments and advise the customer.•Project coordinator for Eskom Telecomms . Show less

  • Manager of Training

    Jan 2017 - now

  • Training Officer

    Aug 2013 - Dec 2016

  • Customer Services Officer

    Jul 2001 - Jul 2013

  • Engineering Assistant

    Jul 1996 - Aug 2001