Heather Coakley

Experience

• 

  North Central College

  Oct 2003 - Jun 2007

  Office Assistant, Residence Life
• 

  Ann Taylor LOFT

  May 2005 - Jul 2008

  Sales Associate
• 

  Washington State University

  Jan 2009 - May 2010

  -Managed operations of both traditional and suite-style residential facilities, including housing assignments, room condition inventories, and key management-Supervised and trained a staff of Resident Assistants and Assistant Hall Directors responsible for educational community programming, peer-mentorship and emergency response-Enforced community standards, conducted disciplinary hearings, and adjudicated housing contract violations-Provided crisis intervention, counseling, and referrals for residential students through a 24 hour on-call duty rotation Show less

  • Residential Education Director

    Jul 2007 - May 2010

  • Summer Conference Coordinator

    Jan 2009 - Jan 2009
• 

  Washington State University

  Aug 2010 - May 2011

  Graduate Mentor, Center for Fraternity and Sorority Life

  -Provided specialized advising in Policy, Procedure, and Public Relations for Officers serving Interfraternity Council (IFC), Panhellenic Council, and United Greek Council-Co-advised the IFC and National Pan-Hellenic Council (NPHC) Executive Leadership teams-Served as the primary Greek Advisor for nine fraternities and sororities-Co-facilitated Greek Leadership Academy, a weekend camp for chapter Presidents, New Member Educators, and Risk Managers developed using Simon Sinek’s “Start With Why” framework-Advised key events and committees including National Hazing Prevention Week and the Greek Week Committee-Assisted in the development and instruction of a for-credit leadership development course for fraternity and sorority leaders-Administered training for fraternity Live-In Advisors in accordance with University Housing policies Show less

• 

  Willamette University

  Jun 2011 - Apr 2014

  Coordinator of Fraternities, Apartments & Residential Initiatives

  •Responsible for the operation of on-campus fraternity residences and apartment complexes•Recruit, hire, supervise, and evaluate graduate student University Representatives•Coordinate the fraternity and sorority event submission and approval process•Advise the Risk Management Officers for all Greek Letter Organizations during the planning and implementation of social events•Provide crisis intervention, counseling, and referrals for residential students through a 24 hour on-call duty rotation•Assist in the planning and implementation of department-wide training for undergraduate Community Mentors and Interns•Serve as a hearing officer for the Office of Student Conduct primarily responsible for meeting with students who are reported for violating the code of student conduct and determining appropriate sanctions•Consult with the Chief Conduct Officer during fraternity and sorority chapter conduct violations and participate in the judicial process when appropriate•Create and implement a comprehensive social media strategy for the Office of Residence Life•Coordinated the recruitment and hiring of undergraduate Community Mentors•Aided in the transition from a traditional Residence Life programming model to a comprehensive outcomes based Reflective Engagement Model implemented in August 2012•Supervised two ACUHO-I Graduate Interns; provided training and coordinated opportunities for networking and professional development Show less

• 

  Cherry City Roller Derby

  Jan 2013 - Dec 2013

  President

  • Elected Board Chairwoman for an Oregon Nonprofit Corporation of 100 female athletes and 30 volunteers• Developed and implemented a strategic vision with a focus on community outreach, athletic training, international competition, and female empowerment.• Managed 15,500 square feet of commercial property used for athletic competition, practice, and public exhibition• Supervised member disciplinary issues; meet with members accused of violating the code of conduct evaluate the incident and develop an action plan• Collaborated with a team of volunteers to maintain organizational membership in the Women’s Flat Track Derby Association (WFTDA), the international governing body for women’s flat track roller derby• Managed insurance for the group and its members; enforced safety protocol• Oversaw execution of 18-20 competition events annually• Applied for and obtained 501(c)4 tax-exempt status for the organization• Oversaw a $70,000 budget• Hosted of a regional top tier playoff tournament weekend with a team of over 100 volunteers; the tournament hosted teams from three countries and over 1300 spectators Show less

• 

  Princeton Property Management

  Apr 2014 - Jan 2019

  Community Manager

  •Managed a portfolio of properties consisting of single-family townhomes, studios, one- and two-bedroom apartments, off-campus student housing•Responsible for collection of rents and fees in accordance with state and local landlord/tenant codes•Maintained accuracy of accounts receivable and performed general bookkeeping and banking using Yardi and OneSite property management software; processed move-out charges and deposit refunds •Oversaw a leasing staff responsible for marketing, occupancy, and resident retention efforts•Supervised maintenance staff responsible for general maintenance, curb appeal, unit turnover, housekeeping, and capital projects•Provided mentorship and additional training to new managers Show less

• 

  Wayfair

  Apr 2019 - Jun 2023

  Community Experience - Operations

  • Manager, North America - Community Experience, Operate

    Mar 2022 - Jun 2023

  • Site Lead

    Apr 2019 - Mar 2022
• 

  The University of Georgia

  Jun 2023 - now

  Associate Director for Univeristy Housing