Samraj Mahadev

Experience

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  BYJU'S (Think & Learn Pvt. Ltd.)

  Aug 2019 - Feb 2020

  Operations Associate

  • Collaborated with finance and sales teams to resolve account disputes, enhancing cash flow management and operations.• Negotiated payment plans, achieving a 30% increase in debt recovery within six months.• Modernised the CRM system by maintaining and updating records, improving data reliability and accuracy across customer interactions.

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  EcoInsight

  Feb 2020 - Oct 2022

  Data Analyst

  • Streamlined data scraping for client websites using Mozenda, reducing web scraping time by 70% and boosting team productivity by 30%.• Enhanced data accuracy by 50% through Python scripting for data cleaning and timely reporting.• Optimised SQL queries from the SQL Server for data extraction and analysis, accelerating decision-making and reporting efficiency.• Built and maintained Power BI dashboards to track employee performance and product lists, improving operational efficiency by 15%.• Led a team of 6 members by orchestrating day-to-day project management, tracking progress, and monitoring team performance, while providing constructive feedback to drive continuous improvement. Show less

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  Zenitas Healthcare

  Nov 2023 - Feb 2024

  Data Analyst

  • Spearheaded automated invoice processing for TechOne by implementing UI Path and OCR Technology, reducing manual effort by 80% and streamlining workflows.• Integrated invoice data into TechOne software, accelerating approval speeds by 40% and enhancing process efficiency.• Engineered interactive Tableau dashboards, leveraging SQL queries to extract data from Snowflake, and provided actionable insights for funders, quarterly reports, and staff utilisation.• Delivered actionable insights through dashboards, enabling management to monitor staff efficiency and improve resource allocation. Show less

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  7-Eleven

  Apr 2024 - Mar 2025

  Team Member

  • Utilised Microsoft Excel to analyse and reconcile shift reports, identifying cash discrepancies and ensuring accurate financial records.• Monitored and reported on customer satisfaction metrics, contributing to a 15% improvement through data-driven insights.• Analysed POS transaction data to optimise checkout processes, reducing errors by 10% and enhancing efficiency.• Evaluated merchandise performance by organising and tracking inventory data, ensuring 100% product availability and improving sales by 5%.• Streamlined inventory management workflows by verifying delivery data and identifying restocking trends. Show less

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  TechReadyBlocks

  Nov 2024 - Mar 2025

  Data Analyst

  • Orchestrated dynamic and interactive data visualisations using Power BI to support strategic decision-making and set benchmarks for R&D spending.• Analysed YouTube, LinkedIn, and Twitter data, uncovering digital marketing insights and optimising campaign strategies to improve performance metrics.• Fostered collaboration with cross-functional teams, including finance and content creators, to integrate data-driven strategies into technological initiatives.

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  Tech Mahindra

  Mar 2025 - now

  Customer Support Associate

  • Providing exceptional customer service and sales support, enhancing customer satisfaction and loyalty through effective communication and tailored recommendations.• Efficiently resolved customer inquiries related to billing, technical support, and product usage.• Collaborated with team members to foster a positive workplace culture focused on sales excellence and customer-centric solutions.