Arun Prasadh

Experience

• 

  Amazon

  Jan 2015 - Mar 2022

  - Managed a team for Newsstand - Print business and responsible for project planning, co-ordination and successful accomplishment of complex projects.- Product launch: Instrumental in launching single issue magazine model for German market place by collaborating with Engineering and product teams.- Resource management: Define resources required for completion of a project and allocate resources accordingly via sprint meetings. Also ensure that all programs were executed within established time period and complied with the defined standards- Contribute to goal settings for direct team members in lines with process goals.- Process improvement: By fixing catalog issues, instrumental in increasing the renewal conversion rate of subscriptions by 10% and thereby establishing strong processes in operationsStakeholders management: Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes- KPI: Owned and managed print business metrics for Newsstand operations. Set goals and documented metrics for 2021 financial year.- Drives continuous improvement and contributes to COE (Correction of Error) process by documenting any issues/RCAs/action planning in functional area and owns specific action or change- Defined the resources required for completion of a project and allocated resources accordingly. Also ensured that all programs were executed within established time period and complied with the defined standards Show less - Responsible in executing standard, small-scale projects or assigned components of a larger project to improve processes, using tools or reporting to achieve quality metrics or improvements.- Worked as a main POC for Print business for Newsstand operations. - Worked closely with program managers to build process and write SOP’s for operations team.- Tracks and reports key team metrics.- Prepared Business review reports (WBR, MBR and QBR) projecting key metrics. Selection strategies, address cross-functional issues and path to attain business goals.- Trained and mentored analysts on the process and helped work on completing their projects with due diligence. Show less - Handled publishing activities of Newspaper and Magazines editions to Kindle subscribers and maintained 100% on time delivery metrics.- Worked in KLO activities like monitoring tickets, handling escalations and addressing customer experience related queries with due diligence.- Responsible for increasing the threshold size for mobi format which helps reduce manual publish and increases customer experience.- Experienced in handling XML and HTML issues which helped for increasing the automated publish metrics.- Been awarded as “Star of the quarter” twice consecutively for 100% productivity. Show less

  • Program Management Specialist

    Jul 2017 - Mar 2022

  • Subject Matter Expert

    Oct 2016 - Jun 2017

  • Senior Analyst

    Jan 2015 - Oct 2016
• 

  PayPal

  Feb 2022 - Apr 2024

  Program Manager

  - Collaborated with cross-functional teams to create insights for key metrics and deliver executive reporting. This enabled leadership to make informed strategic decisions.- Streamlined project management methodologies and communication. Coordinated and facilitated status meetings for major projects.- By partnering with data scientists across teams, we were able to build a robust data layer that streamlined the process of retrieving data for external regulatory exams and audits. As a result, we were able to save over 60% of average handling time (AHT) for annual regulatory compliance tasks.- Collaborated with the Data Infrastructure team to develop a data reporting layer that provides comprehensive information on metrics for 8 major programs. This enables stakeholders to generate valuable insights for leadership reporting..- Assisted in creating organizational-level OKRs for the year, collaborating with respective directors from multiple teams. Manage and oversee the progress of the OKRs to ensure that the goals are achieved. Show less

• 

  Securin Inc.

  Apr 2024 - now

  Technical Program Manager