Madiha Manzar

Experience

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  Allianz - EFU

  Apr 2005 - Oct 2007

  Senior Executive

  1. Responsible for handling customer inquiries and resolving service concerns regarding claims, hospital inquiries, OPD claims, enrollment and product information and benefits.2. Responsible for delegating appropriate tasks to team members to ensure first call resolution and customer satisfaction through regular follow up with customer services team.3. Conducting weekly team meetings to monitor team performance and to ensure that appropriate actions were taken to resolve customers' problems. 4. Responsible to review and meet set quality and SLA standards.5. Maintaining records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken. Show less

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  AIG

  Nov 2007 - Mar 2015

  1. Negotiated, quoted and successfully bound Corporate fleets up to USD 3M.2. Achieved 100% timely scrutiny and delivery of renewal notices with 98% successful binding ratio.3. 90% success ratio for Complex fleet business cases (600+ vehicles) approvals from regional office.4. Quarterly evaluating the corporate fleets & implementation of producer improvement plans and mitigation procedures developed through loss control meetings with claims dep’t resulting in decrease of losses by 13%.5. Tracking and forecasting premiums weekly to drive for budget targets and exceeding budget by 11%.6. Successfully tested and implemented fleet upload module resulting in lowering the operational costs from 28% to 18%.7. Supervised Toyota 3S campaign launched in 2010.8. Supervising Personal Lines operations handled by customer services from policy bookings, quality control and timely delivery of documents to clients.9. Developed guidelines for Pakistan and Sri Lanka office on Individual Auto, Fleets and Personal Property and training of Customer services and Agency on the Guidelines to ensure quality underwriting and risk selection and operational compliance with global and local guidelines.10. Preparation of Personal Lines portfolio analysis reports (EWI, Theft Reports and Retention Report) on monthly basis and Self Audit quarterly.11. Conducted CSG file audit quarterly and publishing of findings and recommendations to CSG manager and regional office. Show less

  • Dy. Manager Underwriting

    Mar 2010 - Mar 2015

  • Renewal Retention Executive

    Nov 2007 - Mar 2010
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  Aon Benfield

  Apr 2015 - Jun 2019

  Broker

  • Negotiation with insurers and reinsurers for placement of Reinsurance and retrocession Treaties.• Assist Senior Brokers with broking support functions which include issuing cover notes for treaty placements, Preparing Pre and Post renewal presentations, and arrangements for invoices.• Servicing the local clients post renewal by handling day to day queries, handling premium accounting and claims reporting.• Handling government tenders pertaining to treaties and Fac Business.

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  Shahenshah Insurance Brokers (Pvt) Ltd - Formerly Aon Pakistan

  Jul 2019 - Dec 2021

  Senior Manager

  1. Designated Account handler for the sole Government Owned Insurer (National Insurance Company) and Reinsurer (Pakistan Reinsurance Company). Placed treaty programs of both the entities in international markets. 2. Provided broking support to the broker in placement/renewal of reinsurance treaties of local insurers through system processing and issuing renewal cover notes. 3. Represented Aon in Government reinsurance tenders issued through Pakistan Reinsurance Company and arranged for quotations from International Reinsurers. 4. Drafting Treaty slips of Fire, engineering, Miscellaneous Accident, bond and Motor for Proportional and Non-Proportional Treaties both Conventional and Retakaful. 5. Hands on processing of all Policies and Endorsements in GRIDS. 6. Handled the Quality Check for renewal/New policy documents to the clients. 7. Established and maintained relationships with local clients and international reinsurers. 8. Provided information to clients regarding risk coverages, benefits and other insurance treaty features. 9. Credit Control. Show less

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  Coachman Insurance Company

  Dec 2021 - Jan 2023

  Underwriting Assistant

  • Checking accuracy of New Business & Completing Missing Information in submission for underwriter’s review.• Review and set-up new business applications in GIS to ensure proper risk evaluation.• Summarizing Risk as per Underwriting Guidelines and assignment of New Business to Underwriters.• Meet daily client service transactions of Policy Issuance, Endorsements, issuing Non-Renewal Letters and Cancellations.• Review and evaluate revisions and take appropriate actions to resolve requests within defined service level agreements and company guidelines.• Process policy payments. Show less

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  Tokio Marine Canada Ltd.

  Jan 2023 - now

  Commercial Operations Manager