Kamlesh Bokhoree

Experience

• 

  KPMG Mauritius

  Jan 2007 - Nov 2008

  IT Assistant Administrator

  • Server Management: Proficient in installing, configuring, and maintaining servers, including hardware, software, storage, and security. Skilled in rebuilding existing servers and ensuring optimal performance. • Troubleshooting: Expertise in diagnosing and resolving technical issues across a variety of devices, including desktops, laptops, printers, and servers.• Incident Management: Efficiently report and escalate IT incidents, ensuring prompt resolution and minimal disruption.• Telecommunications: Manage and configure phone systems, including PABXs, ensuring seamless communication and network stability.• Patch Management: Implement and maintain a robust patch management system, ensuring all devices are up-to-date with security updates and software patches.• Security: Configure and monitor access control systems to protect data and systems. Develop and implement security best practices, including user training programs.• Deployment: Successfully deploy new applications and operating systems across workstations and servers.• Backup and Recovery: Implement and manage server backup and recovery procedures using LTO technology, ensuring data integrity and rapid restoration capabilities. Show less

• 

  Orange Business Services

  Dec 2008 - Dec 2009

  Technician (Solution Delivery Manager)

  • Managed customer relationships during implementation, providing a positive first experience with Orange Business Services' project management team.• Efficiently validated and coordinated change requests with local customers and internal stakeholders, highlighting potential issues to regional teams.• Ordered last mile connections and equipment through procurement channels, ensuring project needs were met efficiently. • Contributed to project optimization strategies, focusing on improvements to the Orange Business Services backbone. • Managed schedules coordinated activities across various entities and tools, and conducted pre-checks to ensure project readiness.• Collaborated with Telco carriers to provision and test last mile connections, troubleshooting any issues to ensure smooth project execution. Show less

• 

  Emtel

  Jan 2010 - Jul 2021

  • Data Center Operations & Maintenance: Ensure the Data Center meets Tier 3 standards, maintain facilities and inspection checklists, and implement measures to reduce utility consumption (green energy).• Security & Compliance: Analyze risks to the Data Center infrastructure and implement corrective actions, ensuring adherence to ISO standards. • Team Management: Lead and manage a team that ensures 24/7 Data Center operations and availability. • Project Management: Assist the sales team, implement projects, and ensure smooth integration with IT and suppliers.• Customer Service: Communicate with project teams and various departments to ensure client satisfaction and provide optimal customer service. • Incident & Change Management: Manage incidents related to Data Center facilities, and oversee change implementations. • Disaster Recovery & Business Continuity: Work with the Disaster Recovery team to manage the Business Continuity Management Program, including developing and testing IT recovery plans and training staff. • Reporting & Finance: Generate performance reports, track assets, manage the GRN process, and oversee purchase orders.• Policy Development & Training: Update and maintain policies and procedures for the Data Center, provide staff training on the Data Center Operational Model, and ensure process clarity Show less • Business Development: Leading client visits to showcase capabilities and generate new business, working with the sales team to promote offerings. • Security and Compliance: Implementing Tier 3 compliant security systems and managing risk for the Data Center infrastructure.• Project Management: Leading all Data Center implementations, ensuring smooth integration with IT and suppliers.• Sustainability: Proposing energy-saving measures and developing environmentally friendly plans for the Data Center. • Operations & Maintenance: Maintaining facilities, IT inspection checklists, server documentation, and providing troubleshooting support. • Service Level Agreements: Ensuring all client SLAs are met throughout the entire process, from order to ongoing operation. • Policy & Procedure Development: Creating, reviewing, and updating policies for the Data Center. • Process Standardization & Training: Implementing clear processes, training staff on the Data Center Operational Model, and maintaining awareness.• Incident & Change Management: Updating change management processes, incident reports, and the known error database.• Customer Support: Assisting clients with setting up their equipment within Data Center standards. • Business Continuity & Disaster Recovery: Collaborating on business continuity plans, developing IT recovery plans, and providing training to staff. Show less • Data Center Management and Operations: Ensuring smooth operation and service availability through project planning and implementation, troubleshooting, and maintenance.• Client Service Excellence: Providing support to ensure clients receive exceptional service in alignment with service level agreements and contractual obligations.• Security and Access Control: Maintaining physical and logical security, including camera surveillance and access control systems.• Technical Infrastructure Management: Documenting and maintaining systems, servers, and configurations. Providing first-level troubleshooting and identifying appropriate service providers for repairs.• Project Management: Leading data center implementation projects and assisting customers with installations.• Building Management Systems: Reporting and configuration expertise. Show less • Security Auditing and Enhancement: Identifying security gaps, recommending best practices, and driving improvements to company security infrastructure.• Network Security Monitoring: Conducting in-depth reviews of network security, analyzing logs for anomalies and potential threats.• Access Control and Intrusion Detection: Reviewing access rights and investigating unauthorized access attempts, including data loss prevention incidents.• Vulnerability Management and Risk Assessment: Performing vulnerability assessments and conducting risk assessments for new projects and changes.• Security Awareness and Training: Developing and delivering security awareness training to employees.• Compliance and Data Center Operations: Implementing and reviewing SOX controls and collaborating on IT projects within the Data Center. Show less

  • Manager Data Center

    Mar 2016 - Jul 2021

  • Data Centre IT Coordinator

    Jan 2014 - Feb 2016

  • Data Centre IT Officer

    Nov 2011 - Dec 2013

  • Security Analyst

    Jan 2010 - Oct 2011
• 

  Axian Group

  Jul 2021 - Jan 2022

  Senior Data Center Manager

  • Driving Operational Excellence: Spearheaded the implementation of operational performance initiatives, ensuring the smooth and efficient running of the business, directly contributing to availability, increased uptime, reduced costs, and improved service levels.• Delivering Exceptional Customer Experience: Championed the provision of premium colocation and cloud services, consistently exceeding customer expectations and fostering strong relationships. • Comprehensive Data Center Expertise: Managed all aspects of the Data Center, encompassing operations, maintenance, security, and compliance, ensuring a robust and reliable environment.• Collaborative Leadership: Worked closely with cross-functional teams, including Group operations, Commercial Team, Partners, and Suppliers, to achieve high availability, reliability, and performance, delivering best-in-class services to our customers.• Technical Leadership: Led the Technical Department, responsible for providing 24/7 support for our colocation and cloud Data Center infrastructure. Show less

• 

  Amazon Web Services (AWS)

  Jan 2022 - Sept 2023

  Data Center Operations Manager at Amazon Web Services

  • Leading and Developing High-Performing Teams: Managed and mentored a team of Data Center Technicians, ensuring efficient and high-quality installations, maintenance, and decommissioning of network and server hardware.• Driving Operational Excellence: Oversaw the safety, security, availability, quality, and performance of the team, ensuring a seamless and positive customer experience. Implemented strategic planning and forecasting to optimize resource allocation and effectively address staffing needs.• Performance Management: Conducted regular performance reviews, provided constructive feedback, and implemented strategies to improve individual and team performance, consistently exceeding service level agreements (SLAs).• Championing Continuous Learning: Obsessed over team learning and development, both from a technical/functional perspective and soft skills development. • Collaboration and Change Management: Effectively collaborated with Engineering teams to coordinate change management resources, ensuring seamless and timely implementation of changes.• Knowledge Sharing and Best Practices: Developed, improved, and shared operational best practices across the region, promoting knowledge transfer and standardization globally. Show less

• 

  Airtel Africa

  Sept 2023 - now

  Head of Data Centre Operations

  Proven Data Centre Head of Operations with in-depth understanding of critical infrastructure systems, operational best practices, and industry standards, with a focus on hyperscale data center environments. Experienced in leading and mentoring Facility Operations teams, collaborating and leading with construction and design professionals, and driving operational efficiencies. Expertise in identifying and prioritizing engineering changes, developing robust operational standards, and implementing cost-saving measures. Strong analytical and problem-solving skills, coupled with exceptional communication and collaboration abilities. Passionate about fostering a high-performing team culture and driving continuous improvement within the data center environment. Show less