Babula Epili

Experience

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  Kplus Infotech Pvt Ltd

  Oct 2002 - Feb 2005

  Customer Support Engineer

  As a Customer Support Engineer, I was supporting Windows Desktop & Server Administration: (Installing, configuring and supporting Windows Desktop and Server Applications). Installing and configuring Network Devices (Managed Switches /Routers/Printers) ,VoIP Devices in call Centers and also supporting customers for day to day desktop & server incidents.

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  Chenoa Information Services

  Jan 2005 - Jan 2007

  Sys Admin

  As a System Administrator, I was taking care Windows Server, SharePoint, IIS Web Server, Exchange Server and SQL Database Administration. Also installed and configured on Network Devices (Cisco Switches, Routers & Wi-Fi Routers) & Windows Networking, SharePoint Installation & Configuration, SQL Database Installation & Administration.

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  Bank of America

  Feb 2007 - Oct 2010

  System Analyst

  As System Analyst, I was responsible for System Designing, Planning, Implementing of the IT Infrastructure Environments for (DEV, Test & Prod), Interacting with stakeholders and documenting the system requirements for new or enhancement projects, also actively involved in system and database design discussion and ensuring the Business continuity by putting the system in place to support Business Continuity Disaster Recovery.

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  Microsoft

  Nov 2010 - Mar 2016

  As Azure Escalation Engineer, Handle and solve technically complex escalated problems identified in Microsoft software products, involving broad, in-depth product knowledge or in-depth product specialty; analyse problems and workout solutions to meet customer needs. Write complex technical articles and sample programs for knowledge base. Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Show less @Microsoft : As IT Service Engineer Lead, I am responsible for IT Operation for Critical Business Application, System Designing, Planning, Implementing of the IT Infrastructure Environments for Application Development, Proactive planning and adopting the cloud technologies to optimize the IT Infra & Operation Cost, Interacting with stakeholders and documenting the system requirements for new or enhancement projects, also actively involved in system and database design discussion and ensuring the Business continuity by putting the system in place to support Business Continuity Disaster Recovery. Six-sigma Implementation to overcome Business Critical IT Operation Problems & challenges. QoS (Quality of Service) Implementation and Vendor management. Show less

  • Escalation Engineer

    Nov 2015 - Mar 2016

  • IT Service Operation

    Nov 2010 - Nov 2015
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  Netenrich, Inc.

  Mar 2016 - Sept 2017

  Azure Solution Architect

  Apprehend the customer’s requirements, analyse applications & IT Infrastructure, design optimal, scalable and high resilient solution. In addition, enable the product & opportunity team to align with latest cloud services & productise new services.

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  Accenture

  Oct 2017 - Aug 2021

  Tech Arch Delivery Manager
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  Avanade

  Aug 2021 - now

  Enterprise Infrastructure Architect