Leon Xiong

Experience

• 

  Chick-fil-A-Franchise

  Oct 2019 - Feb 2020

  Team Trainer

  Performed guest service job duties which included greeting customers, taking customer orders, completing transactions on the cash register, operating the drive-thru window, unloading deliveries, and maintaining a clean store environment. As a Team Trainer, I demonstrate strong character and integrity beyond just the functional skill of a team member. I handled guest complaints, alleviated pressure from Shift Lead and was able to lead and teach fellow team members.

• 

  IPho by Saigon

  Sept 2020 - Aug 2023

  Dining Room Busser

  Duties include placing and replacing silverware, keeping beverage glasses full, adhering to sanitation and safety policies, loading new deliveries into the stockroom, clearing and cleaning tables, chairs, and the environment.

• 

  City of Falcon Heights

  May 2021 - Jul 2021

  Maintenance Worker

  Duties included trash collection and removal, mowing and trimming grass, planting and weeding flower beds, general building maintenance, cleaning, painting, and minor repairs. Other duties included assisting in patching, mowing, cleaning, and sign maintenance.

• 

  University of Minnesota

  Aug 2023 - now

  System Administration & Infrastructure Support: - Collaborate with CSE-IT Linux administrators to maintain and deploy Linux operating systems and manage Apache web servers, including SSL certificate fulfillment and Samba file services. - Administer Linux and Active Directory user accounts, and participate in disaster recovery planning and execution.Deployment & Configuration Management: - Image and deploy computer hardware for servers and workstations using Puppet and other tools. - Write and manage Puppet deployment code to automate system configurations across a fleet of CSE-IT managed computers and servers. - Update and maintain systems configurations to ensure efficiency and security.Technical Support: - Provide Tier 2 technical support for faculty, staff, and students within the College of Science and Engineering (CSE). - Offer specialized support for desktop Linux environments and assist with resolving complex technical issues, collaborating closely with CSE-IT Operations engineers and PGC personnel.Documentation & Process Improvement: - Develop and maintain comprehensive documentation for Service Desk and Operations procedures. - Create and enhance processes and tools to support efficient incident and request fulfillment, contributing to continuous improvement efforts within the department. Show less Tier 1 IT Help Desk Staff: I offered prompt assistance to faculty, staff, and students by addressing a wide range of IT issues - Including hardware and software problems, network connectivity, and account management. - Ensured issues were resolved within service level agreements (SLAs) to minimize disruptions.Troubleshooting and Problem Resolution: - Diagnosed and resolved hardware and software issues through systematic troubleshooting techniques. - Effectively communicated technical solutions in a clear and understandable manner, empowering end-users to troubleshoot common problems independently.Maintained Accurate Documentation:- Maintained detailed records of support requests, resolutions, and system configurations. - Contributed to the knowledge base by documenting common issues and solutions, facilitating faster resolution times for recurring problems. Show less

  • CSE-IT Operations Support Technician (Tier 2)

    Aug 2024 - now

  • Tier 1 IT Help Desk Staff

    Aug 2023 - Aug 2024