Jon Warren, MBA

Experience

• 

  Ohio University Athletics

  Jul 2014 - May 2015

  Assistant Director of Marketing and Sales

  - Developed and implemented marketing and promotional plans and game scripts for women’s soccer, volleyball, field hockey, women’s basketball, wrestling, baseball, and softball. - Assisted in the application of marketing and promotional plans for football and men’s basketball.- Directed in-venue music and sound for football, men’s basketball, volleyball, women’s soccer, field hockey, wrestling, baseball, and softball.- Ran on-court promotions for women’s basketball events. - Coordinated Bobcat Student Park and Pepsi Tailgreat Park tailgating areas.- Created monthly “Rufus’ Ramblins’” newsletter for Rufus Kids Club program.- Saw 27% increase in O-Zone student memberships. - Individually processed or sold over $25,000 in season, group, or single-game tickets using Neulion ticketing system.- Increased volleyball attendance by 15%, ranking #1 in the MAC and #20 in NCAA Division I.- Increased field hockey attendance by 19%, ranking #2 in the MAC.- Organized Education Day for women’s basketball for over 1500 local school students which resulted in the largest stand-alone crowd in program history.- Raised women’s basketball attendance by 10% and grew ticket revenue by 95%.- Boosted baseball attendance by 35%, ranking #1 in the MAC, and grew ticket revenue by 39%. - Managed undergraduate student intern program with approximately 15 interns. - Assisted in the management of multiple social media platforms with athletics media relations.- Coordinated marketing efforts for MAC Volleyball Tournament and assisted with OSHAA basketball, baseball, and softball events hosted by Ohio University. Show less

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  Western Kentucky University

  Jan 2017 - Sept 2019

  - Promoted from Director of Ticket Operations in April 2018. - Manage all phases of ticket operations for the university including ordering, distributing, sales and accounting of tickets for athletics and university/community events. - Assist in the development of ticket sales and marketing plans to increase season, group, and single-game sales. - Manage a staff of approximately 50 gameday staff and 5 student workers. - Supervise IMG Learfield Ticket Solutions staff and assist with monthly invoicing. - Coordinate and manage the creation and upkeep of Ticketmaster Archtics events, AccountManager online functions, and AccessManager. - Coordinate all email marketing campaigns for the WKU Ticket Office to past buyers, current ticket holders, and university faculty/staff. - Implemented a new focus on trackable promo code analytics using social media marketing, print advertising, direct mail, and email marketing that resulted in over $56,000 in profit and a 589% ROI from 2015-2017. - Practice safe cash-handling of university funds and office change fund. - Prepare yearly NCAA Paid Attendance audits for football, men’s and women’s basketball, and baseball. - Generate content for @WKUTickets twitter account, WKU Athletics Facebook page, and WKUSports.com. - Managed ticket operations for the 2015 & 2016 C-USA Football Championship games, 2015 & 2016 KHSAA Football Championships, 2016 WNIT first and second rounds, various concerts, Globetrotters, and WWE Live. - Saw WKU Football revenue grow 19% and average attendance increase 9%.- Saw WKU Men’s Basketball revenue grow 26% and attendance reach the highest in modern arena history. Show less

  • Assistant Athletic Director, Ticket Sales and Operations

    Apr 2018 - Sept 2019

  • Director of Ticket Operations

    Aug 2015 - Apr 2018

  • Part Time Adjunct Instructor

    Jan 2017 - May 2017
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  Nashville Predators

  Sept 2019 - Mar 2021

  Manager of Guest Services

  - Hired, trained, and managed over 50 guest services team members- Served as ADA coordinator for all arena events- Acted as Front of House manager for select concerts/events- Provided “gold standard” customer service to all customers of Bridgestone Arena- Led committee tasked with developing procedures for safely reopening facilities during COVID-19- Recipient of Masterton Award for One Goal philosophy embodiment at 2020 Employee Awards

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  BEST Crowd Management

  Mar 2021 - Jul 2021

  Account Manager
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  TechnologyAdvice

  Jul 2021 - Feb 2023

  • Account Manager, Client Success

    Aug 2022 - Feb 2023

  • Client Success Manager

    Jan 2022 - Aug 2022

  • Client Success Coordinator

    Jul 2021 - Jan 2022
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  IDC

  Feb 2023 - now

  Senior Customer Success Manager, Enterprise