Ethan X. Radgowski

Experience

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  Borders

  Aug 2001 - Aug 2006

  Cashier

  Provided excellent customer service and accurate sales transactionsHandled credit and cash transactions accordingly in a timely mannerProcessed book and CD orders using proprietary ordering system on the computer

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  Lakeland Community College

  Aug 2005 - May 2006

  Computer Lab Proctor

  Monitored computer lab, helped students when needed, and troubleshooting if problems occured. Responsible for maintaining computer lab security, at open and close of the lab.Coordinated distribution of video materials and projection equipment to staff and faculty. Proctored online tests for the nursing students, called online test company when there was a problem with the computer or web-based test page.

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  TT APSCO Inc

  May 2006 - May 2007

  Technical Support Technician

  Provided hands-on technical support to end users within the company, to troubleshoot and resolve all technical computer issues in a timely mannerCreated new employee passwords and accounts for Novell and Windows networks, and the accounts in Lotus Notes on a daily basisUsed Norton Ghost on a regular basis to back up or refresh used machines Used troubleshooting experience to diagnose and replace bad hardware (failed hard drives, bad video cards, bad motherboards, etc.) to improve overall performance on employee's machines thus improving productivity for the companyResearched Internet to find parts with the best possible price and reliability to save the company money and increase efficiency Show less

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  KeyBank

  Nov 2007 - May 2008

  Tier 1 Help Desk

  Provided call center technical support to employees of KeyBank, to correct all level 1 issues.Guided internal customers through re-installations of proprietary and non proprietary software, resetting passwords, remote assistance, and the process of troubleshooting printer issuesEnsured incident records were disseminated to the correct specialized group for resolutionReported all non-technical issues such as breach of privacy, power outages, and server/switch/software outages

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  Self Employed

  Jan 2008 - Aug 2009

  Custom Computer Modding and Sales

  Obtained information from client to build custom personal computer within a specified budget, balancing costs of modification and internal partsUsed jigsaw and Dremel tools to cut the computer case, applied primer/paint to case, and used wet sanding technique to get the perfect finishInstalled different versions of Microsoft Windows, including 2000/XP/Vista/7 and the other forms of software required by the clientStress tested to ensure computer would not have errors, and fixed them accordingly if they occurred Show less

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  Peter Zaret & Sons Violins

  Aug 2009 - Oct 2012

  Rental Manager

  Management of all customer rentals, helped with implementation of new rental tracking software, made sure all rentals were paid for on time by sending out letters and making phone calls, also sent severely late customers to collections Managed much of the non-instrument inventory, including counting and reordering items when neededMaintained computers, with regular scheduled maintenance, and needed upgradesIn charge of general organization of shop items, to maintain a safe working environmentTook photographs of the instruments, for certificates, and for the implementation to the websiteHandled shipping for the rental instruments, some of the trial instrument, and all of the small inventory itemsTrained in minor repair of instruments; including varnish color touch up, replacing strings, and peg repair Show less

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  Self Employed

  Sept 2012 - now

  Photographer
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  Project Hope for the Homeless

  Aug 2013 - Jul 2014

  Resident Assistant
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  Dodd Camera

  Mar 2014 - Jun 2017

  Photographic Specialist
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  Park Place Technologies

  Feb 2018 - May 2022

  Help Desk Specialist

  On-site contractor Service Desk Specialist at Parker-Hannifen

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  Catholic Charities, Diocese of Cleveland

  May 2022 - now

  IT Support Technician