Lauren Ritch

Experience

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  Enterprise Rent-A-Car

  Oct 2007 - Dec 2013

  Branch Manager

  Responsibilities included:SalesSales ManagementCustomer RetentionMarketingFleet GrowthFleet ManagementAccounts ReceivablesEmployee Development and TrainingForecastingStaffing/SchedulingRate Setting based on daily analysis of competitors

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  Standard Register

  Dec 2013 - Jul 2014

  DOX Account Representative

  Standards Register DOX department offers print, documents, and service solutions to dealerships while providing excellent service and support to our partners.

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  Recall Total Information Management Pte Ltd

  Jul 2014 - Apr 2015

  Account Manager

  Information is a vital component of your business. Like your most valuable assets, you save it, protect it and access it when you need it – doing otherwise can lead to serious repercussions. But managing that information safely requires resources; resources better focused on your core competencies. As global leaders in Information Management, Recall provides the services you need throughout the information life-cycle. From document storage and retrieval, to digital conversion, data protection and secure destruction, Recall provides businesses with more than secure information management – we provide peace of mind. Whether it’s scanning hard copies into electronic format and providing imaging storage, or implementing innovative processes to help you better manage your information, Recall provides a breadth of digitization services and integrated solutions to support virtually every industry including financial, insurance, medical, government, business services and consumer/packaged goods. The net result is an optimized system that enhances internal workflow, increases productivity and improves customer relations and satisfaction. Information governance is the specification of decision rights and an accountability framework to encourage desirable behavior in the valuation, creation, storage, use, archival and deletion of information. It includes the processes, roles, standards and metrics that ensure the effective and efficient use of the information that enables an organization to make critical decisions. Recall's Information Governance Solutions and Recall Crystal help your company to gain a competitive edge through the strategic, compliant and economic use of information. Show less

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  BioMérieux

  May 2015 - Nov 2015

  Service Marketing Administrator

  Responsible for managing clinical accounts in the West and Frontier region to ensure a high level of customer service while providing quotes and renegotiating existing contracts.Over the past 40 years, bioMerieux has developed into a world leader in the field of in vitro diagnostics. Our strategic focus continues to be the fight against infectious diseases, which remains the driving force behind this company.

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  Lulu Press, Inc.

  Nov 2016 - Jan 2018

  Account Manager

  Lulu empowers people of all ages to explore and express their interests, passions and expertise through books, photography and art. Lulu consists of three unique brands: Lulu.com, the premier platform for self-publishing, Lulu Jr., which offers book-making kits for children, and Replay Photos, which offers personalized sports photography. Lulu is building on 12 years of reimagining the print on-demand space to offer its customers the expertise, independence and flexibility to create, do, buy and share what they love with the world.As an Account Manager, I work with our high value authors in their branding and marketing efforts. I also manage the Bulk Sales department to help drive revenue and long term sustainability. Show less

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  Canopy Lawn Care

  Feb 2018 - now

  Canopy is a customer service focused lawn care company, driven by science, agronomy, and operational excellence. The goal is to redefine the industry and its approaches to customer service, sales, and the environment around us.As Director of Customer Experience, I am responsible for personally achieving and leading a team that excels in driving revenue and providing exceptional customer service. We focus on developing and continuously improving processes to help gain and retain a solid customer base. Show less

  • Managing Director

    Jan 2024 - now

  • Director of Customer Experience

    Feb 2018 - now