Eleonora Bisi

Experience

• 

  G.T. (Ellen Yeung) College

  Dec 2014 - Dec 2014

  Judge for English competition

  Evaluation of spoken English level in students' performances and giving awards.

• 

  Università degli Studi di Modena e Reggio Emilia

  Jan 2015 - Jan 2015

  University Manager Assistant

  Support to the choice and realization of University students' curriculum.

• 

  Logos Publishing S.r.l.

  Feb 2015 - Aug 2015

  Fashion Journalist

  Writing articles for the international fashion magazine "Collezioni", in particular "Collezioni Haute Couture", "Collezioni Donna" and "Collezioni Trends". Contacting fashion designers/press office. Planning layout and checking English translations. Careful revision of the whole magazine before publication.Interviews in Austria: CEO of Swarovski and Vice Presidents of Trends&Design and Marketing&Communication departments.

• 

  Nadir Srl

  Jan 2016 - Feb 2016

  English Teacher

  Courses of basic English, both for adults and for children.

• 

  Luxottica

  Mar 2016 - Jul 2019

  In charge of Chanel Boutiques business and Ray-Ban for Scuderia Ferrari collections. Main tasks included:- Order Management portfolio Boutiques worldwide working directly with the license;- Complete oversight of the customer together with the Key Account Manager;- Project Management in order to improve the operational flows;- Data analysis; - Planning: monitor and guarantee high standard of forecast accuracy and Service level, management of production contracts, new target and delay alignment, monitor the stock, Collaborative Planning;- Interaction with the Product Management Team for continuous updates on the collections;- Weekly reports both for the license and for our corporate team about the sell-in and sell-out, the detail of the orders and the status of shipments;- Credit insight;- Attendance meetings with the license and buying days. Show less Back office management for the brand Oakley Sport International in charge of France, Eastern Europe and Middle East:- Work closely with the Sales Team to manage the order process;- Order management for the e-commerce (including Amazon);- Dealing with finished product, spare parts and accessories;- Tracking of shipments and daily contact with the Logistics;- Intermediary for After Sales issues;- Management of all the additional requests Key Accounts and Distributor customers could have. Show less Customer care on the French area for the brand Oakley Sport International:- Give support to customers before, during and after the purchase;- Manage all the requests coming from shops and from sales representatives;- Work closely with the Sales Team to manage the order process;- Dealing with finished product, spare parts and accessories;- Tracking of shipments and daily contact with the Logistics;- Intermediary for After Sales issues;- Telemarketing outbund as advertising. Show less

  • Key Account Sales & Planning Specialist

    Jan 2018 - Jul 2019

  • Key Account Customer Service Specialist

    Sept 2016 - Dec 2017

  • Customer Service Specialist

    Mar 2016 - Aug 2016
• 

  Champion Europe Group

  Aug 2019 - now

  In charge of France, BeNeLux, UK, Ireland & Marketplace - Active engagement with the set-up of a Sales structure in France and a Customer Service in Italy to foster business growth (from €8.5 million to €23 million over the last 4 years);- Coordination of French & BeNeLux markets (Customer Service, Logistics, Supply Chain);- Data analysis for Management;- Projects at IT, logistics and commercial level to renew and upgrade systems and methods;- Improving strategic flows and customer management.

  • Customer Service Coordinator

    Jun 2024 - now

  • International Sales Operations France

    Aug 2019 - Sept 2024