Jaysen Fort

Experience

• 

  Kapor Center

  Aug 2010 - Jun 2013

  Council Member - Brotherhood Leadership Advisory Council

  • Focused on serving the community; built up youth by acknowledging their success as students• Worked with the local community to assist students in need of guidance and financial assistance• Coordinated and planned conferences that celebrated African American and Latino youth for both graduating high school and being accepted into college• Allocated and managed funds• Secured conference speakers• Community and media outreach to gain support for conferences

• 

  The Powderkeg Pub

  Jul 2013 - Jun 2015

  Server
• 

  HERCULES, CITY OF

  Sept 2013 - Aug 2014

  Public Works

  • Project Management: Maintained the quality of all the City’s parks, landscape median, streets, sidewalks, infrastructure and public facilities• Communicated effectively in writing and orally with other City departments, City officials, and outside agencies to convey information in a manner consistent with job functions

• 

  Hercules Middle High School

  Jan 2015 - May 2015

  Golf Coach

  • Served young men through mentorship• Facilitated academic and personal growth• Taught the skill of golf and the importance of consistency• Coordinated transportation and schedules

• 

  Outback Steakhouse

  Feb 2016 - Feb 2017

  Manager

  • Assisted in the development of the budget, policies, procedures, standards, and workplace practices related to food and health safety, quality assurance, and adherence to company policy• Created spreadsheets, processed invoices, and handled email correspondence for the Junior Venture Partner, prepared and distributed accounts payable, statement reconciliation documents, notices, reports, letters, and other correspondence• Boosted profitability by effectively controlling labor, food, and beverage costs through strategic ordering and diligent inventory practices• Trained and onboarded new employees; conducted orientation for new staff • Ensured confidentiality of all personnel and employment records Show less

• 

  The Dead Fish

  Feb 2017 - Jun 2020

  Lead Server and Trainer

  • Conducted training sessions for new associates, covering daily organization, floor operations, customer relations, banquet operations, and point-of-sale systems. This acclimated new team members to both the company's culture and the preferences of our clientele• Demonstrated a keen ability to empathize with and adapt to diverse communication styles, enabling me to better understand and cater to customer needs• Designed and implemented workflow structures to optimize workplace efficiency and ensure a consistently exceptional customer experience Show less

• 

  Noe Valley Bakery

  Feb 2021 - Aug 2022

  Supervisor and Trainer

  • Assisted Executives in refining the Supervisor Training Program by identifying areas for enhancement, developing procedural improvements, drafting written standards, and communicating policy changes. This initiative led to a decrease in the turnover rate, enhancing stability in the Supervisor role• Collaborated closely with the Director of Operations, focusing on prioritizing, executing, and directing special projects, information sessions, and daily administrative tasks. This included coordinating functions with other offices, programs, or sections to achieve set goals and objectives• Managed customer account records ensuring accuracy and completeness, and adeptly reconciled customer accounts and addressed complaints• Mentored employees through personal and professional challenges, serving as a liaison and fostering positive relationships with other offices, programs, sections, and departments• Demonstrated effective time and project management by organizing daily assignments to meet deadlines and coordinating work schedules with other staff members• Systematically managed both electronic and physical files, ensuring documents were distributed, retrieved, recorded, organized, maintained, and updated efficiently Show less

• 

  WATERBAR RESTAURANT

  Oct 2022 - now

  Dining Room Manager

  • Manage Human Resources responsibilities: certification tracking, overseeing payroll, overseeing recruitment, interviewing candidates, on-boarding new employees, and optimizing the use of existing staff by focusing on career pathing, job design and redesign, recommending staffing changes, creating and implementing training procedures, and creating and executing cultural objectives• Coordinate and manage our budget by tracking and forecasting• Audit staff performance, daily, and conduct annual evaluations; provide counseling, foster cooperation and teamwork, and facilitate staff development.• Contribute to the development and execution of comprehensive change management strategies and work plans, such as implementing new policies and responsibilities, incorporating new technology• Attend weekly coaching sessions with staff and managers, and lead daily meetings to enhance team collaboration, communication, shared learning, and identification of operational improvement opportunities• Serve as a liaison between staff and executives by addressing team member relations, concerns, and gathering feedback on satisfaction with organizational expectations • Serve as a community liaison by building relationships with our surrounding area, and coordinating and hosting community events for our organization • Exercise independent judgment to provide advanced administrative and clerical support: maintain and audit schedules, manage calendars, projects, and records, profit and loss reviews, coordinate meetings, respond to emails, manage inventory, and craft documents using tools like Microsoft Office 365 and Avero Show less