Pearl Avbuere

Experience

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  Konga Group

  Apr 2017 - Feb 2018

  Dispute resolution Analyst (Inbound & Outbound)

  Provided high quality assurance for the business through a systematic monitoring and evaluation of sales pipeline, call center, customer management solutions, service level agreements and resolution of purchasing disputes

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  MTN Nigeria

  May 2018 - Dec 2020

  Key Account Manager

  Provided professional account management input; acquisition, development and maintenance of new and existing key accounts for long term strategic repeat businesses Effectively built value propositions and established growth plans while supporting project executions across multiple client service functions including loyalty reward schemes, high value customer events, customer band movements.

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  MTN Nigeria

  Nov 2021 - Jan 2025

  Specialist Advisor, Risk & Compliance

  Daily implementation of the MTN Group risk and compliance frameworks to effectively monitor ethics management, conflicts of interests & compliance programs, assess non-compliance, case managements, risk evaluations and control, and conduct audit procedures company-wide. Privacy and data protection; safe and ethical management of personal and sensitive data within the Technology sector.Providing data ethics training, fraud investigations, advising data science teams, demonstrating how to apply ethical principles in practice through examples and case studies, and driving best practices in data ethics. Show less

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  Google

  Feb 2025 - now

  Strategist, Digital Accounts

  As a Digital Account Strategist with TP supporting Google, I specialize in helping brands maximize their ROI with Google Ads, unlocking new opportunities for customer acquisition and retention. I work with brands to leverage digital advertising, AI, and data analytics to drive scalable business success across industries.