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NIRAJ SINHA

NIRAJ SINHA

Project Trainee

Followers of NIRAJ SINHA715 followers
location of NIRAJ SINHAGurgaon, Haryana, India

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  • Timeline

  • Skills

    Mis and call management
    Firewalls
    Customer relationship
    Petroleum automation
    Windows server
    Vendor
    Software installation
    Operating systems
    Networking
    Troubleshooting
    Customer satisfaction
    Performance sharing
    Vendor management
    Switches
    Team management
    Tcp/ip
    Operations
    Vendor escalation handling
    Managing
    Handling the entire team
    Field operations and sla tracking
    Technical support
    Project planning
    Customer
    Management
    Handling
    Project management
    Service delivery
    Field operations and sla
    System deployment
    Crm
    It service management

  • About me

    * Having 8+ years of experience in IT enabled services and Project Management * Experienced in managing Retail Automation & Telecom Projects * Gained exposure in Project Management. * Effective communicator with good presentation, relationship and project management skills * Extremely adaptable, possess right mental temperament and strong belief in Team work * Good understanding of behavioral and group dynamics to motivate, mentor and manage a team * Looking forward to work in Telecom Projects and Managed Service Account

  • Education

    • Indira Gandhi National Open University

      -
      BCA Computer Application

  • Experience

    • Tokheim Kaizen Pvt. Ltd

      Feb 2007 - Nov 2007
      Project Trainee

      Training of Site Manager, BPCL staff, all Cashier and DSM / DSWTake reports of Daily sales, Shift sales, Tank gauge, Pump MeterSite should be ONLINE

    • 3i-Infotech Ltd

      Dec 2007 - Nov 2008
      Consultant

      Job Responsibility:Installation of Automation in Bharat Petroleum Corp. Ltd.Octane 2000 switchboard & Octane Plus network configuration software,Switch, Hub, PSS Doms Controller (FCC), TVD (Tag Visual Display), RFIDconfiguration, operating system install in OPT(outdoor paymentterminal)Device etc.TCP/IP configuration and firewall configurationInstallation ATGs (Automatic Tank Gauging System) at OutletsInstall TLS-2 & TLS-300 (Veedor Root) at OutletsConfigure to the network of Electronic Funds Transfer(For Credit card andDebit card using terminal)Configuring and checking V-SAT connection by systemIIS and FTP configuration on systemVNC and Remote desktop configuration on systemMaintain cabling with CAT6 and Weldon cable Show less

    • 3i-Infotech Consultancy Services Ltd

      Dec 2008 - Aug 2009
      Assistant Engineer

      Job Responsibility:Installation of Automation in Bharat Petroleum Corp. Ltd.Octane 2000 switchboard & Octane Plus network configuration software,Switch, Hub, PSS Doms Controller, TVD (Tag Visual Display), RFIDconfiguration, operating system install in OPT(outdoor paymentterminal)Device etc.Installation ATGs (Automatic Tank Gauging System) at OutletsInstall TLS-2 & TLS-300 (Veedor Root) at OutletsTCP/IP configuration and firewall configurationConfigure to the network of Electronic Funds Transfer(For Credit card andDebit card using terminal)Configuring and checking V-SAT connection by systemIIS and FTP configuration on systemVNC and Remote desktop configuration on systemMaintain cabling with CAT6 and Belden cable Show less

    • CMS Info system (P)Ltd

      Sept 2009 - Dec 2009
      Customer Support Engineer (Team Lead)

      •Customer Relationship / Customer Satisfaction•Site implementation & Vendor Management•Coordinating and monitoring the performance of vendors in maintaining the timeframe and quality of materials and service delivered •Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities•Communicates to all levels - Customer/Team Members/Project Manager/Regional Manager •Managing / handling the entire team•Escalation Handling•Technical Support to Field Engineers Show less

    • 3i-Infotech Consultancy Services Ltd

      Jan 2010 - Sept 2012
      Team Leader

      Customer Relationship / Customer SatisfactionSite implementation & Vendor ManagementCoordination between vendor and managementAssets ManagementHandling third party material delivery within timeframeManaging / handling the entire team, performance sharingField Operations & SLA TrackingQuotation submission to customer for any chargeable equipments/itemsResponsible for capturing detailed customer asset information and other datarequired to complete any invoicing or billing activitiesSubmission of AMC/T&M invoice and tracking till payment released bycustomerRespond and initiate immediate actions for calls received for any site relatedissueCommunicates to all levels - Customer/Team Members/Project Show less

    • NCR Corporation

      Sept 2012 - Jan 2016
      Project Manager

      • Ciena – Bharti Airtel (EPT Project): Deployment of Ciena 5160/6200/8700 EPT Ring in Bihar, West Bengal & North-East• Ciena – Reliance Jio Infocomm Project: Deployment of 4G NLD core 100G DWDM telecom network in Bihar, Jharkhand & UP-East• Ciena – Bharti Airtel Project: Deployment of 4G NLD core 100G DWDM telecom network in Karnataka• Bharti Airtel, Tata Docomo Bill Payment Kiosk & QMS Project: Deployment of Bill Payment Kiosk & QMS and post installation maintenance across Eastern Region• Ministry of Finance project (ATM deployment): Deployment of ATMs (Automated Teller Machine) for 20 PSU Banks in OPEX model including site selection as well as tracking all deliverables in Bihar & Jharkhand. Target sites: 5600• Bharat Petroleum Automation Project: Implementations & Maintenance of Automation at Retail Outlets in Eastern Region with stringent SLAs Show less

    • Pine Labs

      Jan 2016 - Jan 2018
      Assistant Operations Manager

      • Plutus EDC Deployment: Deployment of Plutus EDC at different retails merchants in Eastern Region like Future Group, Spencer, Pantaloons, KFC, Life Style etc.• Verifone EDC Deployment: Deployment of VeriFone EDC at BPCL Retail Outlet in Eastern Region• Day-to-Day Operations/Service call: Planning & Follow-up with Coordinators & Field Engineers for daily complaints and operation calls, Team size: 50 (Field Engineers- 46 & State Coordinators- 6) • Maintaining MIS: Maintain the database for daily deployment, de-installation, replacement and service complaints• Bharat Petroleum Automation Project: Implementations & Maintenance of Automation at Retail Outlets in Eastern Region with stringent SLA. Total BPCL Retails Outlets 582• Handling escalations from customers and providing proper responses; taking appropriate measures to avoid them in future• Maintaining more than 18000 EDC terminal, deployed at nearly 200 merchants along with 582 BPCL Retail Automation site • Updating senior management regarding the day to day activity Show less

    • Ciena

      Feb 2018 - now
      Project Manager

  • Licenses & Certifications

    • Project Management Professional (PMP)

      Project Management Institute