Maha AlOsaimi

Experience

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  Dr. Abdulazim Medical Center

  Mar 2013 - Mar 2014

  Customer Care Specialist

  • Contribute to an environment of customer service excellence• Using business knowledge investigate, troubleshoot, and resolve customer service inquiries• Solve day to day customer service operations maintaining and achieving agreed business KPI’s and SLAs• Identify and implement opportunities for process improvement to ensure best practice is applied across the full field operations process• Identify strategies for improvement and expansion across all areas of the business• Ensure all company policies and procedures are always adhered to for self and team• Ensure adherence to continuous Workplace Health and Safety cultural improvement through championing the culture of “people protecting people”• Ensure compliance to the Policy and Procedures such as Privacy, data integrity and documentation• Ensure compliance with customer service financial targets Show less

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  Al Hammadi Hospitals

  Mar 2014 - Jun 2018

  OPD Supervisor

  • Identifies opportunities for workflow/operational improvement in patient care planning and care delivery and presents to Director, Acute and Psychiatric Services using evidenced-based literature to support the case for improvement.• Demonstrates and promotes critical thinking skills and effective nursing judgment in patient interactions and role models behaviors for staff.• Manages assignment process daily including Delegate assignments to appropriate staff on all shifts; Completes patient assignment sheet taking into account patient acuity, staff level, ratio, ability, and medical schedule assignments; Makes an appropriate change to assignments as patient/unit needs/acuity changes; Communicates changes in the level of care/acuity to staff; Ensures that tasks are carried out as assigned; ensures that all staff arrives to work on time and depart on time; reports variances in a timely fashion, to the Director/and or Supervisor on the off shifts.• Acts as liaison between interdisciplinary team members daily to ensure that behavioral care plans are developed and appropriate to meet the needs of the patients and that the nursing care plan is updated and appropriate• Attends Team meetings and participates as the clinical representative facilitating the development of behavioral interventions for patients as needed and communicating plans to clinical staff. Includes: Shares appropriate patient information and concerns; Documents and updates treatment plans per unit policy; Coordinates scheduled discharges with the team, and reports plan to assigned staff for preparation; Communicates 1:1 status every shift and if able to D/C 1:1 goal no more than 3 on 1:1 at a time.• Updates care plans and patient profiles as patient conditions change.• Ensures that all immediate concerns related to patient care, staff, the environment, IT, etc. are directly reported to the Director. Show less

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  Dr. Sulaiman AL Habib Medical Group

  Feb 2019 - Sept 2022

  Patient Care Coordinator

  • Attends local community collaborative meetings to support and foster relationships in the community.• Supports the monitoring of patient adherence to Care Plan and to follow up with patient, provider and integrated care team for wrap around services to enhance patient treatment by identifying barriers and resources and navigating access to care.• Attends, or conducts health care meetings when necessary to facilitate the coordination of services and resources.• Documents care coordination efforts, as indicated.• Supports clinical best practices and patient centered care plans to help patient reach wellness and social goals, including ensuring the completion of and assistance with social determinants of health and other relevant screenings.• Maintains a working knowledge of the resources available in the community and provides appropriate referrals.• Provides telephonic and face-to-face support to patients to assist in navigation of health system, external supports and learning self-management goals.• Utilizes external systems to obtain relevant patient information and reports to support tracking of client activities in the community.• Maintains competencies to meet expectations in all position-specific key performance indicators.• Pursues and utilizes available trainings and staff development opportunities, to enhance knowledge and growth with the agency.• Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.• Care about mental health for our patients Show less

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  SNB Capital

  Sept 2022 - now

  Sanction and Enforcement