Georgette Patricia Papic Tellez She/Her

Experience

• 

  American Express

  Apr 1999 - Feb 2001

  Ejecutivo de ventas / analista de créditos

  Venta de tarjetas de la compañía. Responsable por la cartera Corporate y también Individuos.Contacto y seguimiento de clientes, para brindar asesoramientos y el cierre de las ventas.Evaluación del riesgo de los clientes, en el área de Personal Sales.25 Personas a cargo.

• 

  TeleTech

  Jun 2002 - Oct 2005

  Trainer / Training Supervisor

  I was in charge of the Training area, starting with the recruiting up to the course schedule, logistics and follow-up. I prepared trainings for English Accent, Sales, Tech Support, Customer Satisfaction. I also trained new trainers, being involved throughout all the process and supervision. I evaluated the efficiency of each training and identifying needs.

• 

  Arvato - Bretelsmann

  Nov 2005 - Oct 2006

  Supervisora Nivel 2

  Supervisión de grupos de hasta 20 agentes, soporte técnico, en le Call Center.Motivación, supervisión de calidad y seguimiento del desarrollo del personal para llegar a los objetivos de la compañía.

• 

  Banco Privado de Inversiones

  Oct 2006 - Oct 2007

  Investment Services Officer

  I worked as a Sales Executive, in the area of direct sales for credit cards and loans. Then, I moved to fixed terms, negotiation of securities in trading desk area, investment advice and profitability.Customer acquisition, portfolio recovery, oriented to Individual segment. Customer service, customer loyalty and new customer acquisition both by telephone and in person.

• 

  JPMorgan

  Jan 2007 - Feb 2009

  Research Assistant

  I provided assistance in information and reporting regarding finances, business, accounting and other date to Corporate Acquisitions area.I also prepared presentations with different tools, summarizing the information gathered by the sector.

• 

  Avaya

  Apr 2009 - May 2015

  Avaya Access Administrator. I was the first contact the client had to get their approval and get access to the company (Single Sign On requests for Customers and Partners). It involved the creation and modification of customer records for remote monitoring activities. I was responsible for customer service; I gave support in problem resolution worldwide.I worked with problem referral to different internal areas of the company; follow-up to obtain information and a solution for the client.I also performed a close follow-up of clients’ portfolio to build customer loyalty and worked as a DCS (Data Configuration Specialist Reporting) database management.

  • Database Configuration Specialist

    Apr 2009 - May 2015

  • Business Planning Analyst II

    Apr 2009 - May 2015
• 

  English Simply Speaking

  Feb 2015 - now

  English Language Trainer

  As part of English Simply Speaking, I bring over two decades of experience working with international companies to deliver innovative and effective English language training solutions. My extensive background as a trainer, teacher and coach has equipped me with the expertise to help individuals and teams from diverse industries achieve their communication goals.

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  Freelance, self-employed

  Aug 2015 - now

  English Teacher / Certified Acccent Trainer

  English classes for adults, in company: Companies we work with: Key Way / PB Leiner / High Value TalentCore for Help Systems / Onapsis / Metrotel / Secure Auth / Infobyte / American tower / L´oreal / EatonEnglish Teacher at• Lengualab - http://www.lengualab.com.ar/(Jun 2017 )• Pensaris - http://pensaris.com.ar/(May 2017 – 2017• Transwording - http://www.transwording.com.ar/(March 2016 - March 2021)Tu Profe de Ingles Profesora nativa Inglés Americano(March 2020 - Current) Show less