Experience

• 

  Aces advanced communication and electronics systems co.

  Dec 2012 - Jan 2013

  Summer training at aces
• 

  Saudi electricity company

  Jan 2016 - Jun 2019

  Ensure all teams have solid operation model with all needed tools and support to achieve SLA and KPIsEnsure services are available with 24/7 support Manage different teams and groups with different technologies, DWDM, SDM, VSAT and LAN/WAN and other services such as SCADAManage vendors, clients (power stations) and other stakeholsersBe proactive to motivate and encourage innovation to enhance network alignment with internal stakeholder to manage new projects in the pipeline Show less Responsibilities:Team leader for Wide Area Network (WAN)Operating the largest fiber infrastructure in MENA where multiple technologies existed DWDM, SDH and VSATValidate and raise incident reports to higher management IR L, RCA and other periodic reportEnsure vulnerabilities are closed and follow up with systems are up to date ( new release upgrade, batch updates)Ensure network efficiency met over 99.8%Ensure incidents be resolved as per SLA between NOC 3 levels engineers alongside vendorsResponsible of the network designResponsible to manage different stakeholder to operate the network (NOKIA, STC, CISCO, etc…) Show less

  • Network Operation Center Manager

    Jun 2018 - Jun 2019

  • Communication Engineer

    Jan 2016 - Jun 2018
• 

  Ministry of communications and information technology of saudi arabia

  May 2019 - Apr 2020

  Project manager

  - Responsible for scope planning for a range of complex projects (FTTH project) (KSA Broadband Strategy Project) (Deploy telecom infrastructure in industry cities MODON)- Led different telecom subjects and oversees engagement with external stakeholders

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  Sdaia | سدايا and confidential

  Mar 2020 - Aug 2021

  Advisor

  Led establishing policy and regulation sector and led other strategic projectsAt SDAIA: Strategy Management Office SMOo led YASSER program of migration of 6 data centers to NIC environment and ensure clear reporting and alignment between operations VPs and top executives and his excellency, where all benefits have been achieved. At Thiqah: ICT Dept.Responsible of ICT infrastructure Responsible for ICT projects CAPEX and OPEXResponsible to maintain SLA and KPIs achieved 100% by vendors Show less

• 

  Solutions by stc

  Jul 2021 - now

  As a Manager for Managed Services at STCS, I am responsible for overseeing projects portfolio. In this role, I lead a team of IT professionals to deliver high-quality managed services to clients, ensuring that services are delivered on time, within budget, and to the required quality standards.My responsibilities include managing client relationships, ensuring service level agreements (SLAs) and KPIs are achieved , and identifying opportunities for growth and expansion. I am also responsible for managing the financial performance of the section, creating and managing budgets, and identifying opportunities for cost savings and revenue growth.With a strong technical background and a deep understanding of the IT industry, I am able to provide leadership and guidance to my team, ensuring that they have the necessary skills and knowledge to deliver exceptional service to our clients. I am also committed to staying up-to-date with new technologies and trends, and continuously improving our service delivery processes to ensure that we remain at the forefront of the industry.Overall, my experience as a Manager for Managed Services has given me a proven track record of success in managing complex projects and delivering exceptional results for clients. I am passionate about using my skills and expertise to help companies achieve their goals and drive growth in the IT industry. Show less Responsibilities:Crafting, communicating, and implementing program’s and Project's objectives and strategiesManaging multiple, related projects and programs with appointed project managersMaintain end to end delivery, financial, vendor, procurement, internal systems, plans, reports, risks, issues, revenue and stakeholders managementsEnsure program benefits to be achievedEnsure end customers satisfied (No matter what it takes)Fully owning the project and program outcomesPlanning for change and risks across all projects in the programEnsure program documentationCommunicate risk issues and updating plans through internal system EPMMonitor and report program progress and changesDefining and measuring program success according to KPIsOverseeing and leading project managersCollaborating cross-functionally to manage program plan, budget, and resources Show less

  • Director, Mega & Central Government Projects Delivery

    Aug 2024 - now

  • Manager, Managed Services (stc)

    May 2023 - Aug 2024

  • Senior Projects Manager ||

    Jul 2021 - May 2023