Experience

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  Britax child safety

  Jun 2012 - Sept 2012

  Temporary production engineer

  •Successfully redesigned and installed a production line; analysing assembly times and single piece flow to implement the optimal layout within a limited space, increasing the factory’s output.

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  Toys r us

  Nov 2013 - Dec 2013

  Temporary store assistant

  -Worked as part of a team focussing on customer service and satisfaction during peak demand in the run up to Christmas.-Duties included theft prevention, till operation, item restocking, manning information desk.-Proposed improvements to management to increase customer satisfaction during their shopping experience.

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  Silverstone utc

  Sept 2014 - Sept 2014

  Temporary teaching assistant

  -Assisted lesson planning and taught the following subjects to pupils from GCSE to A-Level:Mathematics, Physics, Engineering, Further Mathematics-Gained the respect and trust of students despite the brief time on site.

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  University of southampton

  Jan 2015 - Apr 2015

  Ucas tour guide

  -Provided engaging tours of the university grounds, fielding questions from large groups of parents and students.

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  Revolution bars group plc

  Sept 2015 - Jan 2016

  Bar support staff

  Part Time Work-Undertook courses in Health and Safety, Fire Safety and Food Hygiene-Worked in a team to tackle high customer demand during peak periods of Friday and Saturday.-Duties included collecting, washing and restocking glassware and cleaning premises after closure.-Proposed solutions to management for improved glassware flow to enable faster service and reduced breakages.

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  Games workshop ltd

  Nov 2015 - Feb 2017

  Weekend relief staff

  •Assumed all store manager responsibilities during their absence: selling merchandise, offering customer service, running interactive store events, and cashing up at the close of the day.•Planned and ran the Macclesfield store’s most successful event of 2015 attracting three times the normal foot traffic.

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  Jacobs

  Nov 2015 - Jun 2016

  Graduate energy engineer

  • Conducting site visits to understand client processes and requirements, analysing operations for wastewater treatment work.• Analysing production energy and carbon costs for global food and drink manufacturers, proposing potential energy recovery systems.• Designing and updating internal multimedia page for company business unit.• Highlighting areas for the improvement of health and safety.• Undertaking management training and competing in the National Business Management Challenge: Enginuity 2016. Show less

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  New entrepreneurs foundation

  Sept 2016 - Jul 2017

  Class of 2017

  Educational ExperienceA change-making programme that combines real- life business experience in fast growing SMEs with intensive training, business mentoring and coaching; connecting businesses and entrepreneurial talent through a work placement scheme, events programme and alumni network.Topics:-Leadership and conflict resolution-Product Management and MVPs-Creative thinking and Effective Idea Creation-Fund Raising, Finance and Accounting-Negotiation and Sales-Communication and Marketing-Managing Human Resource-Agile and Kanban Development Processes Show less

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  Lovespace

  Sept 2016 - Feb 2018

  • Achieved the first profitable quarter since its founding in 2011 through considered cost management of its logistics.• Established a flexible UK courier network to allow 4000% growth during peak seasonal periods.• Executed all daily planning of all 3PL driver routes, setting out a business case and overseeing the procurement of a new SaaS system to automate the process during peak load.• Conducted company wide data analysis to inform development of operational KPIs. Setting adherence to these targets which would ultimately result in profit or loss during these high-volume operations. Show less

  • Operations Project Manager

    Nov 2017 - Feb 2018

  • Logistics Analyst

    Sept 2016 - Oct 2017
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  Moixa (part of lunar energy)

  Feb 2018 - Jun 2021

  Process Design and Implementation:• Championing continuous improvement, designing and automating interdepartmental processes. Creating a Kanban board to scope and prioritise solutions, resulting in better revenue recognition and internal communication.• Designing the in-house Return Merchandise Authorisation (RMA) process to follow asset lifetime if returned, repaired, and repurposed, catching systematic issues, and informing of potential deployed liabilities.Data and IT Management:• Managing multiple Customer Relationship Management (CRM) systems with associated apps to facilitate scaling operations, providing technical support, and building departmental reports as the Salesforce administrator.• Leading internal training on company platforms and training external installer teams on the UK Field Service app. Show less Team Leadership:• Designed robust and scalable processes, hiring in logistics, fleet operations, and customer support teams to facilitate the growing UK operation. Managing these operations teams across 2 offices (London & Manchester).• First to develop a new employee onboarding programme which led to higher employee engagement and retention.• Created effective KPIs and team targets to enable daily success and achieve an excellent Trustpilot score (4.9/5).Operational Accountability and Delivery:• Built and scaled the installer network to 30 partners allowing entire UK coverage, writing and delivering all technical installer training and vetting partners to ensure quality control.• Maintained relations with UK manufacturing facilities, organising logistics around dispatch and returns processes.• Supervised online system commissioning during deployment, coordinating with software teams on issue escalation.• Executed project delivery for Sales & Business Development initiatives, with 1000 systems now installed. Wrote and delivered client project reports with the Asset Management team.• Oversaw the CRM migration, taking system ownership from the freelance implementation team. Show less

  • CRM Manager

    Jan 2021 - Jun 2021

  • Operations and Services Manager

    Feb 2018 - Dec 2020
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  Lunar energy

  Jun 2021 - Apr 2024

  Crm manager

  Process Design and Implementation:• Designing the online installer and customer support processes for Lunar’s launch into the US market.Data and IT Management:• Managing multiple Customer Relationship Management (CRM) systems with associated apps to facilitate scaling operations, providing technical support, and building departmental reports as the Salesforce administrator.• Leading the implementation of our customer engagement platform (Intercom) and a new company wide phone (CTI) solution. As a Jira administrator, coordinating with US engineering teams on issue escalation and failure analysis.• Scoping and implementing the company’s customer data retention policy, managing the procurement process for an ediscovery platform, and facilitating the company’s first Data Subject Access Request (DSAR). Show less

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  Salute

  Jul 2024 - now

  Pr lead

  Marketing Lead:• Leading a small team of 4 people working to increase overall event revenue by 15%. Defining team strategic objectives, ensuring progress against milestones and budget adherence.• Running email, physical media and social media marketing campaigns to both exhibitors (B2B) and visitors (D2C).• Managing all Google administration and website development.Operational Lead:• Automating the exhibitor booking and support processes to reduce operational admin by 50%.• Implementing a HubSpot CRM solution to improve data integrity, allowing for future data-driven marketing.• Organising the visitor and exhibitor logistics to ensure no bottlenecks occur and event timings are adhered to. Show less

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  Stenix limited

  Sept 2024 - now

  Interim management specialist

  Specialising in Systems and Operations:- Process Design- Change Management- Operations Scaling- Project DeliverySystem Specialisation:- Salesforce- HubSpot- Netsuite- Jira