Experience

• 

  Millennium hotels and resorts

  Jan 2017 - Feb 2022

  • Guest Service Officer

    Aug 2018 - Feb 2022

  • Guest Service Officer

    Jan 2017 - Feb 2022

  • Front Office Agent

    Jan 2017 - Feb 2022
• 

  Maccos

  Feb 2018 - Mar 2018

  English teacher

  Teaching English language

• 

  Rotana hotel management corporation pjsc

  Mar 2022 - Apr 2024

  Reservations supervisor

  • Answer any reservation inquiry in the prescribed manner under approved company policy• Distribute and assign specific tasks in the department in order to bring together their contributions so as to deliver efficient results for the reservation operations • Assist in training of existing and new reservation agents; making sure the agents understand the daily tasks and the procedures • Follow up and communicate interdepartmental information as well as a handover of shift change to ensure smooth processing of Guest reservation and Guest satisfaction prepare handover of shift change (e.g visa status, arrival check, maintain Reservation log etc.)• Responsible to be aware of Group booking and their impact on selling strategies; identify barriers to booking as a result of change in inventory, or improper inventory controls, in order to have accurate inventories• Provide feedback to the Reservation Manager/Revenue Manager or other direct report on challenges in the department and ways to overcome these; provide assistance in scheduling and making sure the times are adhered to for an efficient operation. Show less

• 

  Kurdistan save the children - ksc

  May 2024 - now

  Associate public relations

  • Assist in planning, coordinating, and executing PR events such as press conferences, media briefings, public outreach programs, and special promotional events.• Work closely with vendors, suppliers, and internal teams to ensure seamless execution of events within budget and timeline constraints.• Handle logistical arrangements, including venue selection, catering, audiovisual setup, and guest invitations.• Develop creative concepts and designs for PR materials such as brochures, flyers, posters, banners, presentations, and digital assets.• Collaborate with graphic designers, copywriters, and external agencies to produce high-quality print and digital materials that effectively communicate KSC’s key messages and brand identity.• Maintain brand consistency across all PR materials and ensure compliance with KSC’s visual guidelines.• Assist in monitor media coverage and prepare reports on PR activities and campaign performance.• Contribute to content creation initiatives by writing compelling stories, articles, and social media posts that highlight KSC’s achievements, projects, and initiatives.• Coordinate photo and video shoots to capture visual content for PR campaigns and promotional materials.• Maintain PR databases, contact lists, and archives of PR materials.• Assist in budget tracking, expense reporting, and procurement related to PR activities.• Provide general administrative support to the PR team as needed.• Develop and maintain relationships while coordinating with various media outlets.• Establish and oversee relationships with donors.• Act as a representative of KSC and actively engage in events, activities, and similar initiatives. Show less