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Isha Aishwarya

Isha aishwarya

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location of Isha AishwaryaHyderabad, Telangana, India
Phone number of Isha AishwaryaView Mobile No.

  • Timeline

  • About me

    Product @ Salesforce | CRM | Ex- Highlights | Fintech | Payments

  • Education

    • D.a.v. public school,unit 8 ,bhubaneswar

      2008 - 2010
      Senior secondary science 87%

      Activities and Societies: Debate Awarded Certificate for Regional level winner in inter-school Debate Competition, 2008, organized by United Nations Development Programme and Rajiv Gandhi Institute for Contemporary Studies.

    • St. joseph's high school, bhubaneswar

      2007 - 2008
      Higher secondary general studies 95.3%

      Activities and Societies: • Represented school in state level of 12th National Children’s Science Congress, 2004 • Secured 1st or 2nd position for four consecutive years 2004-2007 in school level Hindi elocution • Winner in inter-school dumb-charades competition organized by Association of Orissa ICSE schools in 2006 Awarded Certificate of Appreciation by The National Association of Schools for the Indian School Certificates for securing 95% above in 2008 for Xth standard.

    • Veer surendra sai university of technology ( formerly uce ), burla

      2010 - 2014
      Bachelor of technology (b.tech.) computer science 90.04%

      Activities and Societies: • Served in the position of Residence Development Secretary during my graduation in year 2011-2012 • Served as an Event Coordinator of the technical/cultural events during my graduation in year 2012-2013 • Successfully completed summer internship on “Networking in Public Banks” at Canara Bank, Circle office, Karnal in 2012• Completed Workshop on Hypertext Preprocessor organized by network star solutions at VSSUT, Burla on 29-30th January,2011

    • Xavier institute of management

      2014 - 2016
      Master of business administration (mba) marketing & operations 5.89/8

      Activities and Societies: • Treasurer of HELIOS, Game Committee of XIMB • Core Member of X-Stage, Event Management committee of XIMB. • Core member of Literary society of XIMB. • Summer Intern at McNROE Consumers Pvt. Ltd. Performed Consumer U/A Research on Female Perfume in Indian Market. Understood the consumer’s preferences and retailer feedback through primary research. Understood category truths and expectations and suggested future course of action for brand. Devised offline and on-line strategy to increase the visibility of the Secret Temptation perfumes and talcum. Suggested actions to be taken at point of purchase in retail and hypermarket… Show more • Summer Intern at McNROE Consumers Pvt. Ltd. Performed Consumer U/A Research on Female Perfume in Indian Market. Understood the consumer’s preferences and retailer feedback through primary research. Understood category truths and expectations and suggested future course of action for brand. Devised offline and on-line strategy to increase the visibility of the Secret Temptation perfumes and talcum. Suggested actions to be taken at point of purchase in retail and hypermarket outlet.• Workshop on Behaviour Architecture by Mr. Biju Dominic (CEO and co-founder of First-Mile)• Successfully completed “Sales and Distribution” workshop conducted by MAXIM, marketing association of XIM, February 2015.• Successfully completed a live project on Infrastructure sector for Vision-tech consultancy Limited. Show less

  • Experience

    • Cognizant

      May 2016 - Mar 2019
      Senior executive

      Global Operational Excellence• Responsible for delivering optimum bench strategy resulting is reducing bench population by 1% over 18 months• Developed Workforce model and monitored on monthly basis to keep difference of revenue and headcount growth within 2.0%• Identify top 10% skills as per market demand and up skill/cross-skill the bench population• Assist is deployment strategy of fresh recruits across 13 India location to keep the rise in infrastructurecost within 5% on annual basis Show less

    • Highradius

      Mar 2019 - Nov 2024

      • Managing the product lifecycle for virtual card processing product (0 -> 1) through conception, development; virtual card email parsing solution automates card email processing with 60% accuracy covering 10 templates and processes 1K payments each month for each account while virtual card delivery platform is in use for 10K receivers• Leveraging customer interviews, competitive analysis and data insights to identify and resolve user pain points• Gathering insights from performance and user experience to integrate it as feedback to enhance user satisfaction• Driving continuous process improvement by working with cross group teams; reduced critical ticket TAT by 50%; streamlined product-sales/marketing communication resulting in benefits to 20 prospects• Creating a win-win situation between external and internal stakeholders with clear and crisp communication• Driving strong product adoption per target feature for the existing clients through training programs, SOPs and success metrics monitoring• Spearheaded the build vs buy decision for the mobile application• Created PM training material and mentored entry level PM and interns Show less • Effective development and implementation of payment APIs and working with 3rd party vendors of the client• Managing continuous feature release (simple and complex) from design, development, release and iteration (~20 in a year)• Worked on product performance improvement resulting in reduced code and faster page loading by 4%• Leveraged market research and launched remittance collection mobile app in LATAM region for 500+ users, which reduced the end-to- end process time by 75% eliminating the existing 2 phases offline approach.• Managed strategic clients (business > $1B ARR) and growth partners (consulting companies and banks) relationship• Conducted quarterly new feature product training session for the payments product• Brought PM process uniformity by working on product Management playbook (Backlog Management, Sprint Planning, PRD delivery, Sprint Execution, Post release activities) for a team of 60+ product managers• Worked with the implementation team to identify product implementation process bottlenecks and improved the product to reduce the implementation time by 20%• Day to Day tools- JIRA, Pendo, Confluence Show less • Focused adoption of key features of the platform (campaign and remittance submission) by improving the existing features and adding more capabilities from 2 clients to 25 clients• Launched Express payment platform as an alternate to portal adoption friction and collect payment in 3 easy steps, processed $1.34 billion over 60 K transactions in first 10 months• Worked with multiple stakeholders spanning across internal teams and external vendors to improve the UX of the mobile app and roll it out to all 5K existing users• Led the tech transition of in-house mobile team formation, oversaw the KT & stability for existing 2K mobile app users Show less

      • Senior Product Manager

        Jan 2023 - Nov 2024

      • Product Manager

        Jan 2021 - Dec 2022

      • Associate Product Manager

        Jan 2020 - Dec 2020

      • Product Analyst

        Mar 2019 - Jan 2020

    • Salesforce

      Nov 2024 - now
      Product manager

  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer

      Issued by Indian Red Cross Society and State Blood Transfusion Council, Orissa. on Jan 2014
      Indian Red Cross Society and State Blood Transfusion Council, Orissa.Associated with Isha Aishwarya