Experience

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  Nj group

  May 2022 - Jul 2022

  Marketing intern

  Worked with HR department:1. Seeking potential candidate from linkedin and naukai.com2. Shortlisting candidate profile and scheduling interview with the Hiring manager.

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  Nestlé

  Aug 2022 - Mar 2023

  Sales officer

  Appointed as a sales officer trainee1. Developing and sustaining long-lasting relationships with Distributers.2. Collaborating with the marketing department to ensure that the company is reaching its targetaudience.3.Developing in-depth knowledge of company products.4.Conduct market research to identify new business opportunities and potential areas for expansion.

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  Idfc first bank

  Sept 2023 - now

  Senior executive

  Responsibilities:1. Ownership of Customer Complaints:Take full responsibility for addressing and resolving customer complaints within the credit card domain.Record all complaints meticulously into the Customer Compliment and Complaints system, ensuringcompliance with approved policies and procedural criteria.2. Customer Needs Assessment:Identify and assess customer needs to enhance overall satisfaction.Utilize effective communication and active listening skills to understand and address individual customerconcerns.3.Complaint Resolution:Promptly handle customer complaints with a focus on providing suitable solutions and alternatives.Adhere to specified time limits for issue resolution and ensure customer satisfaction.Conduct follow-ups to guarantee the successful resolution of credit card-related issues.This role combines strategic thinking, effective communication, and a customer-centric approachto manage and resolve credit card-related customer complaints while ensuring compliance withorganizational policies and procedures.Ability to work independently part of a team to ensure that the needs of the business are always met and that adequate assistant coverage is provided to the group Show less