Tiffany B.

Experience

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  Starbucks

  Jan 1998 - Jan 2005

  Shift Supervisor

  •Provide excellent customer service•Create great relationships with new peer team•Assess store and employee needs•Relay pertinent information to Store Manager

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  Starbucks

  Jul 2005 - Mar 2006

  Assistant Store Manager

  •Maintain general store operations by providing excellent customer service, positively directing and coaching others, following company processes and procedures, daily cash management and ordering store supplies;•Achieve target results by assisting the Store Manager in driving sales, reducing waste and promoting/training employees;•Demonstrate excellent time management by successfully completing Store Manager training ahead of specified time frame;•Be relevant in the store community by organizing Holiday Book Drives, Relay For Life events, and local food bank food drives Show less

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  Starbucks Coffee

  Jan 2006 - Apr 2013

  Store Manager

  Provide excellent customer service consistently through creating relationships with store community as well as training/coaching team;Possess ability to change direction quickly and deal with ambiquity; Manage accurate store cash through use of registers, completing bank deposits and random audits;Perform daily administrative tasks such as creating and maintaining employee records, ordering office supplies, directing customers and employees to correct departments within the company, processing payroll and creating employee weekly schedules;Maintain ability to increase store performance through analyzing reports and identifying process improvement needs; Show less

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  The Polyclinic

  Apr 2013 - Oct 2021

  • Communicate critical, ever-changing, time-sensitive information daily to varied teams from Clinic Supervisors• Create scheduling for peer team to ensure Patient Care and phone coverage at all times• Create and follow up on insurance referrals through Epic system for patient care• Track team success daily, often changing work flows to achieve desired targets• Organize and facilitate weekly staff huddles• Train identified individuals on the roles and duties of a Lead PSR • Identify areas of opportunity for improvement in current Practice operations• Assist Practice Manager in planning and completing several company-wide tasks• Continue completing Patient Service Representative II duties daily Show less

  • Operations Supervisor

    Jan 2020 - Oct 2021

  • Supervisor, Risk Management & Value Based Care

    Nov 2017 - Jan 2020

  • Patient Panel Management Specialist

    Oct 2016 - Nov 2017

  • Patient Services Representative Lead, Preceptor

    Apr 2013 - Oct 2016

  • Lead PSR, Preceptor

    Apr 2013 - Oct 2016
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  Vera Whole Health

  Oct 2021 - now

  Practice Manager
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  EvergreenHealth

  Jul 2024 - now

  Population Health Program Manager