Jacob VanRooyen

Experience

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  Southwestern Advantage

  Jun 2005 - Sept 2009

  Student Manager/Salesperson
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  Bellagios Pizza

  Nov 2008 - Sept 2012

  • Coordinated job duties in a fast-paced work environment by managing competing priorities.• Provided leadership for employees while delegating tasks and providing on the job training.

  • Shift Lead

    Jun 2011 - Sept 2012

  • Delivery Driver/Inside Cook

    Nov 2008 - Jun 2011
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  Custom Decorators, Inc.

  Jun 2012 - Sept 2014

  • Managed scheduling and providing status updates.• Coordinated with vendors, designers, and installers to create service orders to address issues.• Responsible for time management, evaluating priorities, and coordinating with coworkers. • Resolved customer issues by analyzing the concerns and breaking them down into manageable tasks.• Handled providing status updates, verifying satisfaction, and negotiating compensation.• Coordinated with vendors, designers, and installers to create service orders to address issues.• Responsible for time management, evaluating priorities, and coordinating with coworkers.• Utilized communication and conflict resolution skills to de-escalate tense or upset clients.

  • Installation and Document Recovery Specialist

    Dec 2013 - Sept 2014

  • Client Experience Specialist

    Jun 2012 - Dec 2013
• 

  ChromeData, Part of J.D. Power

  Sept 2014 - May 2019

  Data Analyst

  • Volvo Account Lead – responsibilities included coordinating entry across all models and addressing inconsistencies/questions with the manufacturer.• Helped coordinate and implement changes to department policies for issue handling.• Analyze manufacturer documentation to accurately capture descriptions and order rules.

• 

  J.D. Power

  May 2019 - Jan 2023

  Technical Account Manager

  • Responsible for managing relationships of over 40 strategic accounts.• Identify enhancement opportunities, both internal and external, and coordinate with multiple departments to move these through planning, development, and release.• Responsible for escalations and incident management, including internal response, triage, and mitigation, as well as customer communication.• Assist with onboarding and integration as a subject matter expert for various products.

• 

  STOP Restoration of Portland, OR

  Jan 2023 - Jan 2024

  Project Manager

  • Manage 30 – 60 projects concurrently, ranging from $2,000 to $250,000 each• Built project plans to meet customer and internal needs for scope, timeline, and budget. • Manage relations with internal and external stakeholders including customers, insurance adjusters, 3rd party administrators, and subcontractors.• Fully accountable for ordering, scheduling, and overall project results for over $1 million in projects.• Responsible for on-site inspections, updates, and any modifications to the work scope. Show less