Jirbo Josephine. CCSP

Experience

• 

  MEDLOG Transport & Logistics

  Mar 2020 - Aug 2021

  Shipping and Refund Officer

  • Managed the creation and timely upload of necessary documents for new client shipments, including terminal and shipping payment invoices, pre-arrival assessment reports, and bill of lading, to ensure efficient and accurate processing of shipments.• Generated shipping delivery orders for shipping release, ensuring that all shipments were delivered to the right locations within the agreed timelines.• Processed clients' refunds from all shipping and terminal invoices, ensuring that clients received timely refunds for any overpayments or discrepancies.• Developed and implemented an effective system for fast-tracking and record-keeping of all terminal and shipping refunds applied, enabling prompt and accurate resolution of refund requests.• Conducted regular audits of refund processes, identifying and implementing process improvements to streamline operations and enhance customer satisfaction. Show less