Laurence How

Experience

• 

  Italian Motorcycles Pty Ltd

  Sept 2009 - Jun 2013

  Senior Service Technician

  My main position was as a Diagnostic technician.But being a small dealership we worked as a team I build skills in all areas from sale to spare parts.

• 

  Solitaire Automotive Group

  Jun 2013 - Jul 2014

  Service Technician

  Diagnostic technician. Completed a dual trade certificate for automotive expanding my understanding and knowledge in the industry.

• 

  Main North Nissan

  Jul 2014 - Dec 2016

  Automotive Service Advisor

  Known as front line of the service department.We meet, greet and welcome our customer for the best experience.Dealing directly with the customer and workshop staff to ensure we excited the customer expectation. While still achieving KPIsI also achieved top 10 in Australia in 2015 for best customer service.

• 

  Moto Laurie

  Dec 2016 - now

  Small Business Owner/Workshop Manager

  Motorcycle Workshop based in Vietnam. Offering western standards to high end customers in a developing market. Added additional value with an F&B business at the same location.