Mandela Ngatia

Experience

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  Consolidated Bank Of Kenya Limited

  Jan 2023 - Apr 2023

  Intern

  IT support- Setting up devices with relevant softwares and troubleshooting problems. Customer assurance and care- assisting customers when they encounter problems with the bank’s application. Networking-Configuration of bank’s computers to various networks in the branches for use.(configuring the network adapter settings) and basic subnetting for the departments. Data traffic filtering by blacklisting suspicious traffic from unknown sites or sites using a larger bandwidth affecting the networks performance.Credit analysis portfolio- this is use of machine learning techniques to classify risks of customers when applying for loans by assessing their transactions.Maintaining systems used in the banks departments. This is ensuring that the banks systems are online. The physical bank servers must be maintained well and data is duplicated to ensure data is retained in case of any loss.Preparation of letters of offers.Preparation of Security Analysis Report. Show less

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  Orng'atuny Mara King Camp Safaris

  May 2023 - May 2024

  Graduate Trainee

  User Support: Providing technical support to internal team and customers to resolve system-related issues and answer inquiries.Content Management: Maintaining content management systems (CMS) for the company's website. This includes updating travel itineraries, destination information, and other content regularly.Designing, Developing, Testing and Quality Assurance: Designing, developing and conducting thorough tests of reservation system to identify and fix bugs and issues. Ensuring that the system functions correctly across various devices and browsers.Branding and Social Media Management: Designing posters and flyers and managing the company’s social media accounts through posting content and audience analysis. Show less

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  Kenya Roads Board

  Apr 2024 - now

  Senior Assistant ICT Officer