Patrick Nash, PMP

Experience

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  Melita International

  Jan 1995 - Jan 2003

  Field Services Manager

  Steered a team of Field Engineers and Project Managers in all aspects of day-to-day activities, with a focus on the implementation of Melita Phone Frame predictive dialer systems and eshare NetAgent systems.

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  Aspect Software(formerly divine Inc., eShare Communications, Melita International)

  Jan 2003 - Oct 2012

  Implementation Consultant

  Client site installation and field support for contact center software at major credit card issuers, third party collections firms and money center banks in the US and Canada..

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  Verint

  Oct 2012 - Sept 2017

  Systems Architect

  Responsible for providing Custom Design, Development and Implementation Services for array of products and solutions. Managed the integration of Desktop Applications, IVRs, CTIs, PBXs, Operational databases and many other 3rd party applications. Participated in the quotation stage in the sales cycle and acted as the technical lead for the project team. Conducted Solution Design sessions resulting in low-level detail of agreed-upon deliverables with customers. Documented solution design for both customer-facing and internal support purposes adhering to ISO 9001 Development and Design principles. Developed custom solutions resulting from customer-facing design sessions and deliver according to agreed-upon timelines. Participated as a key resource during custom solution project implementations - leading test scenarios and ensuring the health of the environment and success of the project. Managed the project milestones and deadlines. Specialized product knowledge in WFM and contact center environments. Show less

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  EY

  Nov 2017 - Feb 2018

  Senior Project Manager Contract

  Senior Project Manager responsible for development and deployment of Cybersecurity Analytics and Identity Management applications in EY hosted environments. Responsibilities include creating and maintaining integrated project plan, defining and tracking project plan milestones, metrics and reporting, monitoring budgets and preparing project close out documentation. EY Information Security Liaison and Coordination.

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  USAN, Inc.

  Mar 2018 - now

  Project Manager