Will Hacker

Experience

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  DataStructures, Inc.

  Nov 1997 - Feb 1999

  Web Designer/Developer

  Web design and front-end developer using ASP, SQL Server, XHTML, JavaScript, and CSS. Designed and developed websites and extranet applications for commercial real estate clients including GE Capital Real Estate and CB Richard Ellis.

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  Boise Office Solutions

  Feb 1999 - Jun 2002

  Senior Programmer/Analyst

  Front-end development for B2B ecommerce website. HTML, CSS, and JSP coding. Developed and documented system requirements, performed coding, and formulated and executed test plans.

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  OfficeMax

  Jun 2002 - Mar 2008

  Led a team responsible for user experience for B2C and B2B office products retailer with $2.6 billion in online sales. Oversaw website usability, Section 508 accessibility compliance, usability review strategy for in-house and external testing, and persona and scenario creation. Incorporated site metrics into ongoing enhancements. Oversaw delivery of standards-compliant XHTML/CSS templates to software development teams. Managed design team that created and maintained user interface for B2B ecommerce website with $1.5 billion in online sales. Led drive for compliance with federal web accessibility standards. Managed external vendors and agencies.

  • Director, Interface Design and Usability

    Dec 2006 - Mar 2008

  • Senior Manager, Usability and Content

    Jun 2002 - Dec 2006
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  TransUnion Interactive

  Mar 2008 - Mar 2010

  Product Manager/User Experience

  Focused on online user experience design and usability for TransUnion, the nationwide consumer credit information business. Responsible for usability testing, user acceptance testing, and UX competitive analysis efforts for TransUnion's consumer-focused credit services websites. Maintained internal usability testing facilities including networked offices equipped with Morae Observer and Recorder and portable testing equipment. Provided UI design direction for a set of internal web-based reporting tools. Prioritized functional enhancements and defect resolution for several consumer websites. Incorporated consumer feedback/research into product enhancements. Served as liaison between product management and software engineering teams. Show less

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  Cars.com

  Mar 2010 - Jul 2013

  User experience lead for mobile products at automotive inventory and research website Cars.com. Responsible for user experience design and usability. Planned and conducted on-device usability tests in the field and in a formal lab setting. Served as core member of a dedicated agile/scrum team focused on providing consumer-facing mobile solutions. I also served as subject matter expert on designing desktop-focused web products for ease of use on tablets and touchscreens. Led user experience design for automotive dealer-facing inventory management and reporting applications used by several thousand Cars.com customers. Focused on backoffice inventory management, reporting applications, and an HTML email reporting suite.

  • Senior Interaction Designer/Mobile

    May 2011 - Jul 2013

  • Interaction Designer/Dealer Products

    Mar 2010 - May 2011
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  Manifest Digital

  May 2011 - Jul 2011

  UX Prototyping - Freelance

  Assisted Chicago digital agency with creating interactive prototypes using iRise Studio for a large B2B client.

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  Book and Magazine Articles

  Aug 2012 - now

  Author

  Author of the book Mobile Prototyping with Axure RP 7, published in November2013 by Packt Publishing.Author of numerous professional journal articles in the following publications:Boxes and Arrows, Mobile Commerce Daily, Smashing Magazine, UX Booth, UX Magazine, and UXmatters.

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  GE Capital

  Jul 2013 - Jul 2015

  User experience team lead focused on mobile, tablet, and desktop software for commercial lending customers.Led design standards and UI patterns working group for Axure prototypers. UX design for products using predictive analytics, Big Data, geospatial technologies, and reporting to help customers make more data-driven business decisions.Executed multi-device designs for commercial lending software.Led and contributed to several efforts to standardize and document design artifacts for prototypes, sitemaps, and other work products used across a nationally distributed UX team.

  • Principal Interaction Designer

    Mar 2015 - Jul 2015

  • Lead Interaction Designer

    Jul 2013 - Feb 2015
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  Cars.com

  Jul 2015 - now

  Interaction Design Manager

  Lead a team responsible for experience design and usability for a portfolio of consumer-facing automotive shopping, research, and financing products.