
Terry H.
Great Lakes Group Operations Manager

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About me
Central Region Operations Manager - Zimmer Biomet
Education

Association of Supply Chain Management (formerly APICS)
-CSCP Certified Supply Chain ProfessionalBody of knowledge and study of supply chain management best practices.

Association of Supply Chain Management (formerly APICS)
-Certification Customer Focused Supply ChainUnderstanding of the basic terms and concepts, key elements, and operational activities of supply chain management (SCM) as it relates to the customer, enabling full participate in cross functional and inter-organizational activities of SCM. Focus on identifying specific areas of supply chain management where further studies may be needed, and where improvement opportunities may exist.

MATRIX Achievement Sales Training
-Certification The Neuroscience of SellingHighly interactive sales professional program that focuses on areas of concentration in Professional Selling, The Buyers Brain, The Science of Relationship Building, and Prepare/Pre-call Planning.

International Paper Manufacturing Excellence for Leaders
2014 - 2014Certification Deliberate Improvement Tools and TechniquesKey areas of understanding were in (but not limited to) Value Stream Mapping, Lean (A3) Thinking, X Matrix, (PDCA) Plan Do Check Adjust Concepts, Strategy Deployment, and Sustainability.

Michigan State University
-Certification Logistics and Supply Chain Executive SeminarFive day seminar at the Eli Broad School of Management at Michigan State University, the program is designed for Executives to better understand the complexity of supply chain and logistics functions. Final team project required for completion of course.

Northwestern University - Kellogg School of Management
2023 - 2023Strategic Capabilities of Emerging Leaders Certification Leadership N/AThrough an exploration of strategic business functions with some of Kellogg's leading faculty, I immersed myself in how to lead in a complex, competitive, global market – identifying opportunities and making strategic decisions and necessary trade-offs. I learned foundational financial concepts to inform financial decisions as well as assess operational excellence by linking strategy and execution. During the course I also explored how to unleash creativity and innovation within my teams.

University of Wisconsin-Milwaukee
-MBA Business Administration and Management, GeneralUniversity of Wisconsin Executive MBACourse concentration in Business, Management, Marketing, and Leadership

Keller Graduate School of Management of DeVry University
-BS Operations
Northwestern University - Kellogg School of Management
2021 - 2021Strategic Change Management Certification - 3.85Developing strategy for sustainable change to implement and oversee change initiatives while managing resistance from stakeholders. Developing insight to maintain agility, effectively manage aversion to change, and ensure that change is sustainable through building and leading a learning-ready organization.

University of Chicago Booth School of Business Executive Education
2022 -High Performance Leadership Certification Organizational LeadershipThe HPL program will enhance participants skills in identifying and developing behaviors that accelerate high performance leadership, along with the techniques that create a collaborative work environment, and the tools that build performance drivers. Interactive exercises and discussion will reveal whether your own behaviors are encouraging the right environment or discouraging it.
Experience

Xpedx - A International Paper Company
Jan 2008 - Jan 2012Great Lakes Group Operations ManagerPromoted from Wisconsin Logistics Manager to direct the distribution and transportation initiatives of the Great Lakes Group Operations, which consisted of 5 states and $550 million in net sales.Specific accomplishments include:• OPERATIONAL EXCELLENCE: Led operations and drove performance leading Group to consistently finish in top 5 in safety, lowest cost of goods sold, and highest employee engagement• STAFF DEVELOPMENT: Mentored cross functional team of 8 managers/supervisors, and warehouse/transportation employees• TRANSPORTATION EXECUTION: Directly led high performing transportation team consisting of 13 drivers, 200+ daily shipments via private fleet, TL/LTL, and courier• STRATEGY: Collaborated across divisions to develop profit improvement strategies that enhanced the Group’s profitability Show less

International Paper
Jan 2012 - Jan 2017Promoted from Strategic Initiatives Manager to spearhead and lead innovative go-to-market projects that identified key customer demographics and support partners bringing new awareness to the organization’s paper brands.Specific Accomplishments Include:• STAKEHOLDER MANAGEMENT: Designed and hosted successful events with innovative partnerships in paid media channels that supported brands and brought awareness to use of products• TRANSPORTATION STRATEGY: Designed and hosted bi-annual Strategic Carrier Council which focused on truckload capacity, freight management, and government regulations.• OPERATIONAL EFFICIENCY: Led weekly high-level meetings with internal and external stakeholders to asses supply chain efficiency in distribution, inventory management, and customer service• CUSTOMER RELATIONS: Corporate liaison charged with maintaining existing customer relationships, and supporting outside sales team in marketing events, operational efficiencies, and segment growth• PROJECT MANAGEMENT: Co-lead $500 million-dollar, 40 facility procurement strategy that achieved $21 million in annual transportation savings, and capacity supporting the Great Lakes along with the South and Southeast Show less Promoted from Great Lakes Operations Manager to lead development and implementation of short and long-term capacity strategies, and build coolaborative partnerships with key transportation providers.Specific Accomplishments Include:• LEADERSHIP: Designed and hosted bi-annual Strategic Carrier Council focusing on truckload capacity, freight management, and government regulations.• STRATEGIC THINKING: Co-led a $500 million-dollar, 40 facility procurement strategy that achieved $21 million in annualized transportation savings, and capacity securement to the organization.• BEST PRACTICES: Created the launch of the Carrier Scorecard for the organizations Top 50 transportation carriers consisting of KPI’s in on time delivery, capacity commitment, and last mile performance. Show less
Commercial Marketing Manager
Jan 2015 - Jan 2017Strategic Initiatives Manager
Jan 2012 - Jan 2015

Self Employed
Jan 2018 - Aug 2019Business ConsultantConsulting with local services and businesses on brand awareness techniques, market positioning, and effective presentations.Specific accomplishments include:o BRAND DEVELOPMENT: Presented techniques in defining market strategy, building position, awareness, and selling value leverso ANALYTICS: Utilized data analytics in determining customer demographics, product alignment, and competitive analysis

Zimmer Biomet
Aug 2019 - nowRegional Operations Manager
Licenses & Certifications

Certified Supply Chain Specialist (CSCP)
APICS- View certificate

Body Language for Leaders
LinkedInOct 2017 - View certificate

Marketing Foundations: Customer Segmentation
LinkedInAug 2017 
The Best Seller Sales Matrix Training
Matrix Achievement GroupMay 2017- View certificate

Six Sigma White Belt Training
UdemyJul 2019 - View certificate

Accounting Analytics
University of PennsylvaniaFeb 2019 - View certificate

Introduction to Spreadsheets and Models
University of PennsylvaniaJun 2019 - View certificate

People Analytics
University of PennsylvaniaJan 2019 - View certificate

Customer Analytics
University of PennsylvaniaNov 2018 - View certificate

Operations Analytics
University of PennsylvaniaDec 2018
Volunteer Experience
Volunteer - whatever is needed for the kiddo's!
Issued by Le Bonheur Children's Hospital on Jan 2013
Associated with Terry H.
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