Matthew Glosenger

Experience

• 

  Image Cleaning Systems

  Mar 2007 - Dec 2013

  Owner/Operator

  • Developed marketing strategies • Maintained accurate customer accounts, kept track of data, personnel information• Sustained high level of customer satisfaction• Responsible in handling all the daily revenue and sales transactions• Managed all budgeting for business including analyzing P & L• Hired qualified and skilled employees• Coached and mentored employees• Monitored daily operations and solved problems• Handled purchases, sales and logistics • Oversaw bookkeeping and payroll • Handled day-to-day customers and provide exceptional customer Show less

• 

  Grizzly’s Bar & Grill

  Feb 2014 - Jan 2015

  Team Member

  • Cooked and prepared recipes from scratch • Managed rotisserie• Performed kitchen maintenance tasks

• 

  Applebee's Neighborhood Grill + Bar

  Feb 2015 - Oct 2017

  Team Member

  • Prioritized prepping duties to meet deadlines in a fast paced crowded kitchen• Maintained an orderly kitchen• Observed dining room and guest flow to maximize table usage and minimize customer wait times• Prepared tables for customer use, including banquet room for personalized customer experience • Alerted management of potential customer issues• Assisted servers, kitchen staff and managers with special requests and guest inquiries• Developed rapport with returning guests and generated repeat business Show less

• 

  Village Inn

  Mar 2017 - Oct 2023

  Team Member

  • Prepare food and cook all entrees while monitoring food quality • Count inventory and order product while being attentive to budget guidelines • Periodically prepared meals utilizing a wide range of kitchen tools• Follow proper procedures for rotation and product labeling and stock all ingredients • Comply with food safety, sanitation guidelines and restaurant safety standards• Coach, train and mentor kitchen staff• Oversee customer service experience by creating atmosphere of teamwork while maintaining positive customer interaction • Perform cashier duties including balancing daily cash • Meet customer service needs and effectively resolve food and service issues• Open and close facility • Monitor dining room to ensure optimal guest experiences Show less

• 

  The Habit Burger Grill

  Jun 2022 - now

  Cash managementInventory controlCustomer relationsCrew managementFood preparation

  • Assistant Manager

    Jun 2022 - now

  • Assistant Manager

    Jun 2022 - Aug 2023