Mahi Sattarova

Experience

• 

  Wells Fargo

  Jan 2015 - Aug 2017

  Loan Adjustor 1

  Spreading financial statements.Analyzing credit/account information.Monitoring adherence to terms of the agreement.Corresponding with customers.Skip tracing; handling workout and restructuring of problem loans.Restructuring payment plans.Recovering charged-off loans.Assisting in filing legal actions and following up on liquidation of secured property and payment adjustments.Analyzing account equity to determine foreclosure status.Conducting research and determine resolution for title/collateral perfection issues.Title claim filing to recover losses. Show less

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  Well Fargo

  Sept 2017 - Jul 2019

  Home Lending Liquidations Specialist

  Responsible for working with borrowers, real estate agents, paralegals title companies, and attorneys to facilitate Loss Mitigation workout options such as short salesMake borrowers aware of the advantages of conducting liquidation options and how to get started in the processMake outbound and take inbound calls on liquidation accounts to ensure deals are moving forward in a timely fashion.Support documents are complete and accurate to submit for Underwriter and/or Quality Assurance.Ensure appropriate procedures and processes are followed Effectively prioritize and manage a pipeline to ensure follow up requirements are met and files close on timeVerify accuracy and completeness of all mortgage documentation received, including, but not limited to, credit documents, purchase contract, HUD, closing disclosure, appraisals, and settlement statements Show less

• 

  Rocket Referrals

  Jul 2019 - Feb 2021

  Account Manager

  Educate and train clients on Rocket Referrals software and philosophyRespond to client support requestsProactively aid clients in maintaining their accountsDiagnose and troubleshoot technical issuesPerform ongoing training with clientsReport on internal team performanceWork with different insurance/ sales management systems and generate reportsTrack the progress of client issuesBuild and maintain positive relationships with clients

• 

  Mineral

  Feb 2021 - now

  Build positive working relationships with assigned channel partners to maximize product sales within their customer base, working together to maximize growth opportunities.Understand partners’ current business, challenges, and goals to develop trusted advisor status and build loyalty.Coordinate with partners to identify key sales opportunities to generate revenue and increase the adoption of products to our different levels of service.Act as the main point of contact for assigned accounts to triage and resolve partner-related issues and sales conflicts in a timely fashion.Develop partner-specific sales and marketing plans to increase selling efforts through collaboration with our marketing team and the partners’ marketing team.Train and engage the partners’ sales and support teams through sales and administrative webinars.Coordinate with partners to develop joint business plans that mutually agree with joint business objectives.Develop and review sales proposals with partners as needed.Conduct in-person partnership meetings with top partners.Perform business reviews and recommend improvements.Manage sales activities and maintain sales records and reports. Show less Develop a deep understanding of our software product and its rich feature setLead multiple deployments at a time, ranging from relatively simple to highly complexConduct operational reviews to learn about each customer’s critical workflows and operational processes Responsible for client’s onboarding/training process using implementation project plan/online tools.Configure software to best support each customer’s operational needs; found and implemented creative workarounds where requiredLead software training for customers (in person or over video conference)Be the primary point of contact for customers to support them during their onboarding period including troubleshooting issues and reporting them as necessaryCollaborate with the Product and Design teams on the design and requirements for product enhancements driven by your customers’ needsProvide ongoing feedback to our Product & Engineering teams about opportunities to improve the product Explain the project goals and milestones throughout the implementation processManage and complete projects from the beginning to the end of the implementation lifecycle for all accounts.Test new modules as per the client’s requirement. Notify and train clients as needed once the testing is completed in production.Identify and execute opportunities for improvement in processes and technologyAccurately and succinctly document client configuration in Confluence Show less

  • Customer Success Manager

    Jun 2022 - now

  • Implementation Manager II

    Jan 2022 - Jun 2022

  • Account Manager

    Feb 2021 - Jan 2022