Santosh Dubey

Experience

• 

  Force Motors Ltd Dealership,Raipur

  Jun 2011 - Mar 2014

  Workshop Service Incharge & Warranty Administrator
• 

  Jaguar Land Rover, Satyam Balajee Automotives (P) Ltd.

  Mar 2014 - Mar 2015

  Service Advisor & Warranty Administrator
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  M/S Satyam Balajee Automotives P Ltd. (Jaguar Land Rover, Raipur)

  Apr 2015 - Dec 2017

  Asst. Service Manager & Warranty Adminstrative

  Builds rapport and qualifies the customer's requirements, Adheres to JLR procedures for repairs and services, Updates the customer on progress and checks customer satisfaction on completion, Work as a full member of the dealership team, Additional Responsibilities :- New vehicle storage process to be followed, Training & development to be done for all the after-sales staff, Warranty claims to be processed through the appropriate manufacturer's warranty system within the timescale specified in the WPPM. Show less

• 

  KNS Vinayak Auto Pvt Ltd (Volvo Cars)

  Dec 2017 - now

  Leading After-Sales

  LEADERSHIP: Providing training, motivation, and leadership to the after-sales team to ensure high-quality customer service and maximize profit through increased patronage.CUSTOMER SATISFACTION: Establishing and maintaining contact with clients to obtain feedback on product quality and resolving any issues related to products or services.SALES IMPROVEMENTS: Supervising all post-marketing activities, budgeting, customer follow-up, and general business plans to improve customer satisfaction and sales.RELATIONSHIP MANAGEMENT: Building and maintaining relationships with suppliers, companies, and clients, and ensuring customer problems are solved promptly.MARKETING CAMPAIGNS: Developing promotional and marketing campaigns to enhance product presence in the market and increase user base.OPERATIONAL COORDINATION: Coordinating the operations of the after-sales unit to achieve set targets and implementing strategies for the department to ensure client satisfaction.CUSTOMER SERVICE STANDARDS: Directing and coordinating customer service operations to ensure clients are attended to according to established standards.NEGOTIATION: Engaging in negotiations with clients on price and contracts to ensure profitability.REPORTING: Keeping management informed of departmental activities like monthly Business and target achievement by sending periodic reports. Show less